End User Computing Specialist I

Denver Health•Denver, CO

1d•$24 - $34•Onsite

About The Position

The End User Computing Specialist I provides front-line technical support to clinical and non-clinical staff across our healthcare facilities. This role ensures the proper operation and security of end-user devices, supporting systems that directly impact patient care, administrative workflows, and operational efficiency. Working under direct supervision, the EUC Specialist I is an entry-level role designed for individuals beginning a career in IT support within a healthcare setting.

Requirements

High School Diploma or GED required.
1+ year of experience in an IT support or help desk role, ideally in a healthcare setting required.
World Class Customer Service Skills
Professional and effective communications skills (verbal, written, and listening)
Ability to work independently and in a team environment
Ability to work effectively in fast-paced, patient-centered environments
Adapt to frequent changes with a positive attitude
Attention to details
Handle difficult situations and users with successful outcomes
Communicate technical issues to non-technical customers
Excellent analytical and problems solving skills
Multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
Commitment to confidentiality and understanding of HIPAA and healthcare IT security requirements
Working knowledge of Windows OS, Apple IOS, Microsoft Office 365, and basic networking
Basic hardware support – PCs, laptops, Apple mobile devices, mice, keyboards, monitors, scanners, and printers

Nice To Haves

Microsoft, CompTIA A+, Network+, or similar certifications preferred.
Inspire and lead others by example

Responsibilities

Provide technical support for desktops, laptops, thin clients, tablets, printers, scanners, and mobile devices used in clinical and administrative environments (20%)
Set up and deploy end-user devices using standardized imaging and deployment tools (e.g., SCCM, Intune, Autopilot) (20%)
Ensure endpoint compliance with security updates, antivirus, and encryption policies (10%)
Install, configure, and maintain hardware and software including Windows 11, Microsoft Office 365, and healthcare-specific applications (10%)
Document incidents, service requests, and resolutions in the IT ticketing system (10%)
Participate in IT inventory management and asset tracking (10%)
Troubleshoot issues remotely using various remote access applications (10%)
Effectively interact with customers while maintaining professionalism (10%)

Benefits

Generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.
Tuition assistance, career advancement pathways, and professional development.
Meaningful financial advantages through loan forgiveness eligibility and employer contributions.
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer