Encore Delivery Specialist

Cavender Auto Family•Midland, TX

2d•Onsite

About The Position

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment. Cavender Subaru of Midland Odessa in Midland, Texas, a Cavender Auto Family dealership, is currently seeking a talented Encore Delivery Specialist to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed. Veterans and Military spouses are encouraged to apply!

Requirements

High School Diploma/GED is required
Successfully complete MVR, background check, and pre-employment drug test.
Valid driver's license

Responsibilities

Function as the subject matter expert at the Retailer. This is accomplished by maintaining Subaru Foundations Certification and participating in continuing product education (including attending off-site meetings as requested by Subaru)
Improve initial satisfaction by providing a deeper understanding of the owner’s new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet
Ensure new owner familiarity with Retailer’s Service & Parts Department
Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery.
Maintain a redelivery calendar/schedule
Oversee program incentives and administrative duties ($25 customer incentive, delivery receipt, etc.)
Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore redelivery appointment brochure (paper or electronic), and are introduced to the Delivery Specialist if available
Be a resourceful Subaru STAR to all departments at the Retailer! (ex. providing product training to customer-facing colleagues in service, sales. Addressing product questions on the service drive that may not require a technician)
Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times at their Retailer
Track Love-Encore survey results; monitor for continued customer experience improvement
Review STARLINK enrollment status to ensure that the new owner’s Telematics System has been activated
Assist in maintaining the customer’s relationship with your Retailer. Remain an after-sale asset to new owners as product questions arise
Manage promotion and branding of the Love-Encore program at their store (ex. presence on Retailer’ Web site, producing video/photo vehicle feature content to assist new owners, providing content for social media channels)
As requested, assist with scheduling the new owner’s first service appointment
Assist Retailer in maintaining current customer-facing point of purchase materials