Encompass LOS Administrator — Remote

The Mortgage Talent Network

20h • Remote

About The Position

We represent a multi-state residential mortgage company seeking a skilled Encompass LOS Administrator to serve as their sole system expert. This is a high-ownership role — you are the Encompass administrator. You will have direct access to leadership and a clear lane to do your best work. The role is roughly 55% architecture and design, 45% support and troubleshooting.

Requirements

• Proven hands-on Encompass configuration experience — you've built the rules and workflows yourself
• Experience at a direct residential mortgage lender — you understand how the system supports an actual loan cycle
• Comfortable as a sole administrator — you don't need a team around you to get things done
• Strong communicator who can work directly with executive leadership
• 3+ years of Encompass Administrator experience
• 3+ years of Mortgage Industry experience

Nice To Haves

• Experience with Encompass Business Rules, Custom Forms, input form configuration, and fee management
• Familiarity with Encompass integrations and third-party service ordering
• Experience with Optimal Blue, Mavent, Doc Magic, Customer Connect, and/or TPO Connect

Responsibilities

• Design and build workflows, business rules, input forms, fee templates, and custom fields that support loan operations
• Evaluate and implement system improvements as the business evolves
• Manage integrations with third-party services within Encompass
• Document configurations, changes, and system standards
• Resolve Encompass system issues escalated from the help desk (password resets and basic access are handled separately — you're working on real problems)
• Manage user roles and permissions
• Train and support staff on system changes and new functionality
• Partner with operations and compliance to keep configurations current with regulatory requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed