Encompass Administrator / Developer

OneTrust Home Loans•San Diego, CA

About The Position

OneTrust Home Loans is a Fortune 5000 company known for quality products and services, offering various financing options including conventional, FHA, VA, USDA, and jumbo financing, as well as portfolio, construction, and structure finance lending divisions. The company emphasizes utilizing the latest technology to streamline the home loan process, providing detailed information and sound advice on mortgage options and industry trends, and maintaining transparent communication to close loans quickly. OneTrust Home Loans values its employees, providing competitive tools, fostering open feedback, recognizing contributions, and offering attractive employment packages, work-life balance, extensive training opportunities, and an innovative culture. The company is seeking an experienced Encompass Administrator / Developer to manage the administration, support, customization, and ongoing enhancement of its ICE Mortgage Technology Encompass environment. This role requires a blend of platform administration and hands-on development, focusing on configuring and maintaining the system, developing custom solutions, managing integrations, improving workflows, and collaborating with business and technical teams to ensure a reliable and efficient user experience. The position is crucial for supporting growth, performance, and innovation within the organization's Encompass platform.

Requirements

3+ years of hands-on experience supporting and developing within ICE Mortgage Technology Encompass
Strong experience with both Encompass administration and Encompass development in a combined capacity
Experience with Standalone Applications and Encompass Developer Connect
Strong knowledge of Encompass configuration, custom forms, business rules, workflow automation, and user administration
Solid understanding of mortgage operations, loan lifecycle processes, and LOS functionality
Experience troubleshooting system issues, integrations, and user-impacting problems in a production environment
Ability to gather business requirements and convert them into practical technical solutions
Strong communication, organizational, and problem-solving skills
Knowledge of Encompass integrations such as Blend, SimpleNexus, Consumer Connect, Optimal Blue, Salesforce, Fannie Mae, Freddie Mac
Encompass 360 experience with Encompass SDK stand-alone applications, plugins, codebase forms, creating dynamic input forms, managing the reporting database, advanced coding of business rules, admin knowledge etc.
Ability to understand software requirement specifications, deployment plans, and maintenance plans
Experience in advanced coding of business rules, as well as coding skills such as VBScript/VB.NET/C#
Working knowledge of Ellie Mae's TPO Connect
Knowledge of system testing and ability to design, plan, and execute system testing strategies and tactics
Design and implement solutions by creating new workflows, input forms, code base assemblies, plugins, and standalone applications

Nice To Haves

Experience with Infinity Solutions and Kensie Mae plugins or related Encompass enhancement tools
Experience supporting or integrating with Blend
Familiarity with Consumer Connect and TPO Connect
Experience with API integrations, system interoperability, and vendor-supported mortgage technology solutions
Experience in mortgage banking, lending operations, or financial services environments
Familiarity with testing, release management, and production support best practices

Responsibilities

Administer, configure, and support the Encompass platform, including users, roles, permissions, templates, settings, and overall system maintenance
Design, develop, test, and maintain Encompass customizations including input forms, custom forms, print forms, business rules, field triggers, workflows, and automation
Support and enhance solutions built through Encompass Developer Connect and Standalone Applications
Manage and troubleshoot Encompass integrations with internal systems and third-party platforms
Partner with business stakeholders to gather requirements, recommend solutions, and translate operational needs into scalable system enhancements
Support implementation, maintenance, and troubleshooting of plugins and custom solutions, including experience with Infinity Solutions and Kensie Mae environments when applicable
Monitor system performance and identify opportunities to improve speed, stability, usability, and overall platform efficiency
Support testing, deployment, change management, and documentation for new enhancements and system updates
Troubleshoot user issues, system errors, and integration failures, and work through root cause analysis to deliver effective resolutions
Provide end-user support and guidance on Encompass functionality, workflows, and best practices
Ensure system changes and configurations align with internal controls, compliance requirements, and audit expectations