Encompass Administrator

MLD Mortgage•Florham Park, NJ

About The Position

The Encompass Administrator will handle the day to day tasks associated with the maintenance and resolution of problems with the Encompass software platform. This includes adding new users, upgrading the software and assisting users with their questions and concerns involving the software.

Requirements

Strong project management skills.
Ability to communicate effectively with Sr. Management about progress on ongoing projects.
Ability to meet project deadlines.
Ability to conduct research into systems issues and products.
Self-motivated and capable of working independently.
Able to thrive in a fast-paced, constantly changing environment.
Experience working in a team-oriented, collaborative environment.
Ability to analyze and evaluate reports to ensure data integrity, as well as derive patterns, trends, etc.
Strong analytical skills and experience identifying data integrity issues.
Ability to work with employees of all departments, including managers and executives, in person, on the phone, and via email.
Experience setting up and configuring business application software.
Proven experience in overseeing the design, development, and implementation of software testing solutions.
Strong knowledge of system testing and software quality assurance best practices and methodologies.

Nice To Haves

Mortgage application background is a plus.

Responsibilities

Handle day-to-day tasks associated with the maintenance and resolution of problems with the Encompass software platform.
Add new users, upgrade the software, and assist users with their questions and concerns.
Set up and configure Encompass360 within company policies, guidelines, and workflow.
Design and implement solutions by creating new workflows, input forms, pipeline views, dashboards, reports, and print forms.
Collaborate with Senior Management to develop a system of workflow rules and management dashboards.
Set up new employees/application users and assist with new-hire training.
Maintain all system settings as applicable to ongoing business needs.
Take an active role in cross-departmental projects when needed.
Analyze formal test results to discover and resolve defects, bugs, errors, and configuration issues.
Produce reports and documentation for all testing efforts, results, activities, data, logging, and tracking.
Communicate test progress, test results, and other relevant information to project managers and Sr. Management.
Assist requestors in determining their exact requirements, differentiating between requests and needs.
Troubleshoot software issues and act as the subject matter expert, answering assigned support tickets.
Create and execute test scripts, cases, and scenarios to determine optimal system performance according to specifications.