Encompass Administrator (Remote)

Lendsure Mortgage Corp•San Diego, CA

3d•Remote

About The Position

LendSure Mortgage Corp. is a fast-growing Wholesale Lender offering Non-QM loan solutions. LendSure helps mortgage originators grow their business by offering loan solutions to borrowers who do not fall into conforming guidelines. At LendSure Mortgage Corp., we have created an environment where high-energy professionals can learn, excel, grow and feel great about their contributions to our success. We are committed to attracting and retaining top talent throughout the United States. LendSure offers full salary, benefits, and opportunity to grow within the company.

Requirements

Knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively.
Experience in configuration of all areas of Encompass settings including personas, user groups, eFolder, loan templates, reports, input form builder, and all types of business rules.
Strong understanding of the loan lifecycle.
Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
Multi-tasking capabilities.
Ability to manage help desk tickets and user issues.
Strong communication skills and customer service.
Demonstrates a professional and cooperative attitude.
Capacity to write and test business rules and custom field coding for Encompass.
Microsoft Excel functions like formulas, pivot tables, and macros.
Must have a positive attitude, work well under pressure and be a team player.
Ability to prioritize work to meet project deadlines.
Effective listening and critical thinking skills.
Ability to work independently and within a team environment.
Effective problem-solving skills with attention to detail.
Ability to maintain a flexible work schedule, including evening and weekend work as needed.
Bachelor's Degree in Computer Science, Information Technology or related field, along with 3+ years of Mortgage Industry environments.
Solid IT experience - understanding of application development, infrastructure, operations and support knowledge.
Able to clearly communicate technical concepts to both technical and non-technical audiences.
In depth knowledge of Microsoft Office Suite.
Experience with Service Delivery, Asset Management, Systems Administration, and Information Security.
Ability to schedule and communicate technical needs to third parties.

Nice To Haves

Experience with Optimal Blue integration.
Certification in Encompass Administration or similar course work.
Ability to perform scripting and programming in C# and/or VB is a plus.

Responsibilities

Provide technical direction and support in the development of processes and workflows in the use of Encompass.
Responsible for analysis, planning, testing, and implementation of projects and tasks.
Build, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations through advanced coding.
Manage Encompass enhancements through testing of new functionality, deployment to a production environment, and communication to end users.
Monitor Encompass version updates and address system configuration updates where needed.
Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner and escalating to software vendor as needed.
Understand the definitions and configuration of company's Encompass settings.
Ensure effective change management and document configuration.
Train business units on new features.
Maintain user access rights.
Create and maintain Encompass reports/data tapes.
Additional related duties may be assigned, as required.