Enablement Solutions Architect

Manpower

1d • Hybrid

About The Position

The purpose of the Enablement Solutions Architect role is to support the successful design, implementation, and operations of TAPFIN solutions. This role ensures TAPFIN processes are in place and adhered to in support of the implementation and operations of our programs, and that service providers contribute to the successful delivery of TAPFIN solutions. This role includes serving as a subject matter expert in support of Sales and Engagement in identifying solutions that meet clients’ needs, leverage TAPFIN’s offerings (services, technologies, partnerships), and identifying custom solutions as needed. This role includes preparing new solutions through partnership with third-party providers and internal functions (such as BI, Technology, Implementation, etc.).

Making an Impact
• Coordinates TAPFIN initiatives to define and implement best practices and quality assurance practices to continuously improve TAPFIN’s processes and methodologies - ensures that there is a process and holds the teams responsible to have, and adhere to, their processes.
• Ensures the effective design, implementation, solutioning, and delivery of TAPFIN services.
• Confirms the necessary structure, roles and responsibility definition, and work products are available to successfully deliver TAPFIN services.

Sharing Expertise
• Serves as a relationship manager for TAPFIN’s technology and service providers supporting TAPFIN’s products. Includes:
- How we leverage technology and services to support and evolve our offerings
- Ensure alignment with partners’ roadmaps to identify opportunities to improve current operations and evolve TAPFIN services. Provide input to roadmaps based on program, client, and market requirements/dynamics.
- Identify new partners to support current and new services.

Gaining Exposure
• Facilitates collaboration between functional groups and partners to continually evolve TAPFIN service lines and the design, implementation, and operating of TAPFIN services.
• Partner with Sales, Engagement, and Proposal teams to ensure TAPFIN can provide new service offerings.
• Solicit internal feedback/input (from operations, implementation, sales, etc.) and feedback/input from clients, prospects, and the market to consistently evolve and drive innovation for our solutions.
• Partner with Sales, Engagement, and Operations in solution design efforts for prospect/client-specific solutions. Provide pursuit specific support, where unique requirements require solutioning that is above and beyond what TAPFIN typically provides.

Your Typical Day
• Significant travel may be required to interact with service partners and to support sales solutioning activities. Anticipated to be no more than 50%25.
• Working from a home office is acceptable.

Other accountabilities as assigned

Critical Experiences
Required
• Bachelor’s degree (or equivalent experience)
• 7+ years of experience managing implementing an MSP program
• General management or account management role in a service delivery capacity (as opposed to staffing/supply)
• 3+ years solution design experience

Nice to Have
• Experience providing these services globally is highly preferred

About TAPFIN
TAPFIN is a leading managed service provider (MSP) dedicated to the innovation and delivery of integrated workforce management solutions worldwide. TAPFIN's customized, scalable MSP solutions for contingent and project-based spend are instrumental in driving process, performance and productivity improvements across the client organization, while providing visibility, predictability, risk mitigation and overall cost reduction. Part of ManpowerGroup Solutions, the outsourced services offering from ManpowerGroup, TAPFIN offers a complete suite of workforce management solutions that fully leverages a blend of global expertise and local knowledge. For more information, visit www.tapfin.com.

ManpowerGroup is an EOE/AA/Vets/Disabled Employer

Requirements

• Bachelor’s degree (or equivalent experience)
• 7+ years of experience managing implementing an MSP program
• General management or account management role in a service delivery capacity (as opposed to staffing/supply)
• 3+ years solution design experience

Nice To Haves

• Experience providing these services globally is highly preferred

Responsibilities

• Coordinates TAPFIN initiatives to define and implement best practices and quality assurance practices to continuously improve TAPFIN’s processes and methodologies - ensures that there is a process and holds the teams responsible to have, and adhere to, their processes.
• Ensures the effective design, implementation, solutioning, and delivery of TAPFIN services.
• Confirms the necessary structure, roles and responsibility definition, and work products are available to successfully deliver TAPFIN services.
• Serves as a relationship manager for TAPFIN’s technology and service providers supporting TAPFIN’s products.
• Facilitates collaboration between functional groups and partners to continually evolve TAPFIN service lines and the design, implementation, and operating of TAPFIN services.
• Partner with Sales, Engagement, and Proposal teams to ensure TAPFIN can provide new service offerings.
• Solicit internal feedback/input (from operations, implementation, sales, etc.) and feedback/input from clients, prospects, and the market to consistently evolve and drive innovation for our solutions.
• Partner with Sales, Engagement, and Operations in solution design efforts for prospect/client-specific solutions. Provide pursuit specific support, where unique requirements require solutioning that is above and beyond what TAPFIN typically provides.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior