Platform Enablement Architect – Government ERP Solutions

CGI•Fairfax, VA

1d•$113,400 - $198,400•Hybrid

About The Position

We are seeking an experienced Platform Enablement Architect to serve as the primary customer facing technical representative for our Government ERP platform. This role bridges Product Management, Cloud Operations, Security, Integrations, Customer Support, and Professional Services, providing customers and prospects with a consistent and trusted source of information regarding the technology, architecture, operations, and evolution of our Government ERP solution. Unlike a traditional Solution Architect role focused primarily on implementation design, this position is responsible for representing the broader platform strategy and communicating the value of our SaaS offering, security framework, integration capabilities, support model, operational processes, and technology roadmap to executive and technical audiences. The successful candidate will possess a unique combination of technical credibility, executive presence, communication skills, and business acumen. Candidate must be equally comfortable facilitating executive briefings, leading customer workshops, conducting architecture discussions, and translating complex technical concepts into meaningful business outcomes. This individual will serve as a trusted advisor throughout the customer lifecycle, helping government organizations understand how the platform delivers value while reducing reliance on individual subject matter experts during routine customer and prospect engagements.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, Public Administration, or a related field.
8+ years of experience in enterprise software, ERP solutions, SaaS platforms, cloud technologies, solution consulting, technical advisory, architecture, product management, or related customer facing technology roles.
Experience working with government or public sector organizations.
Strong understanding of SaaS operating models, cloud technologies, enterprise software platforms, and modern service delivery practices.
Familiarity with ERP solutions supporting finance, procurement, budgeting, human resources, payroll, or asset management functions.
Knowledge of enterprise integration approaches, APIs, and modern application architectures.
Experience supporting complex customer engagements, technology discussions, and strategic sales pursuits.
Demonstrated experience presenting to executive audiences, including CIOs, CTOs, CFOs, Deputy Ministers, Assistant Deputy Ministers, and senior government leaders.
Exceptional written, verbal, presentation, and facilitation skills.
Proven ability to explain complex technical concepts to both technical and non technical audiences.
Experience leading executive briefings, customer workshops, technology reviews, and strategic planning sessions.
Strong executive presence with the ability to establish credibility and trust quickly.
Demonstrated ability to influence stakeholders without direct authority.
Experience developing customer facing technical messaging, presentations, and thought leadership content.

Nice To Haves

Experience with government ERP platforms such as CGI Advantage, Oracle, SAP, Workday, Unit4, Infor, or similar enterprise solutions.
Experience with public sector digital transformation initiatives.
Knowledge of cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
Familiarity with government security, privacy, and compliance requirements.
Experience participating in large scale SaaS transformations or cloud modernization programs.
Certifications in enterprise architecture, cloud technologies, security, project management, or related disciplines are considered assets but are not required.

Responsibilities

Serve as the primary customer facing technical representative for the Platform Enablement organization.
Act as a trusted advisor to government executives, CIOs, enterprise architects, IT leaders, and business stakeholders.
Develop and deliver consistent technical messaging regarding platform capabilities, SaaS operations, cloud architecture, security, integrations, support services, and product roadmap.
Lead executive briefings, customer workshops, architecture discussions, technology reviews, and strategic presentations.
Represent the platform during sales pursuits, client engagements, conferences, industry events, and executive forums.
Facilitate productive discussions between customers and internal subject matter experts while ensuring consistency of messaging and customer experience.
Translate complex technical concepts into business focused outcomes and value propositions.
Build and maintain trusted relationships with customer stakeholders throughout the sales, implementation, and operational lifecycle.
Serve as a subject matter expert on the organization's SaaS delivery model, cloud infrastructure, support framework, and operational processes.
Communicate platform scalability, availability, disaster recovery, business continuity, and service management capabilities to customers and prospects.
Explain service level commitments, incident management processes, escalation procedures, release management practices, and customer support models.
Support customer discussions regarding cloud adoption, modernization, operational readiness, and platform governance.
Represent the platform's security architecture, compliance posture, privacy controls, and governance framework.
Support customer security reviews, architecture assessments, and technical due diligence activities.
Communicate integration strategies, API capabilities, interoperability approaches, and data management considerations.
Collaborate with Security, Integration, and Cloud Operations teams to ensure customer facing materials accurately reflect platform capabilities and standards.
Develop reusable customer facing materials, presentations, architecture narratives, FAQs, reference architectures, and technical positioning assets.
Contribute to industry thought leadership and platform awareness through presentations, webinars, conferences, and customer forums.
Identify recurring customer concerns and provide feedback to Product and Platform leadership regarding opportunities for improvement.
Help establish consistent customer engagement practices and reduce dependency on individual SMEs during routine customer interactions.
Partner closely with Product Management, Cloud Operations, Security, Integrations, Support, and Professional Services teams.
Ensure consistent messaging across all customer facing functions.
Support RFPs, RFIs, proposals, and strategic business development activities.
Mentor internal teams on platform capabilities, customer communication strategies, and industry trends.