Enablement Project Manager, Professional Services

Axon•Scottsdale, AZ

2d•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. We’re seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Project Manager, you’ll step into whatever the team needs next: strategic initiatives, cross-functional programs, training and enablement, and process and tooling improvements. You are the person who brings structure to ambiguity, aligns stakeholders, and drives work from idea through rollout - whether that means standing up training and resources for the field teams, accelerating deployments through better workflows, or partnering on AI-assisted analysis and documentation. This role is ideal for someone adaptable, action-oriented, and ambitious - ready to jump into any challenge, align cross-functional teams, and deliver measurable impact across the business.

Requirements

3–5 years in project or program management, operations, deployment coordination, or consulting-style internal roles with end-to-end ownership of cross-functional work.
Demonstrated success improving how teams work (process, tooling, or enablement), not only tracking tasks.
Comfort operating in high-change environments with shifting priorities.
Strong skills in planning, prioritization, and written communication.
Proficiency with spreadsheets and common collaboration tools; familiarity with CRM, work order / project tracking, and dashboarding tools (e.g. Salesforce, Smartsheet, Sigma, Power BI-or equivalents) is a plus.
Enthusiasm for practical use of AI to move faster on analysis, documentation, and communication, with sound judgment on quality and risk.

Nice To Haves

Consultative and curious - you ask sharp questions, listen actively, and align solutions to real business needs.
Clear, concise communicator - you simplify complexity for both executives and frontline teams.
Reliable execution - you handle quick-turn requests while driving longer-term projects to completion.
Bias for action and improvement - you bring structure to ambiguity, think critically, and seek smarter, scalable ways to work.

Responsibilities

Scope, plan, and own end-to-end projects from discovery through rollout with clear milestones, change management, and hands-on execution.
Translate complex asks into crisp problem statements, success criteria, and measurable outcomes—then execute.
Design and ship enablement packages for internal teams and partners: training sessions, quick-reference guides, checklists, and curated resources.
Partner with delivery, coordinators, and leadership to close skill and information gaps that slow deployments or create rework.
Map current workflows, find bottlenecks, and lead process improvements that shorten cycle time, reduce errors, and improve handoffs across teams and systems.
Coordinate with IT, Commercial Operations, Finance, Customer Success, Sales, and vendors when initiatives touch systems, data, contracts, or customer-facing commitments.
Pull together data from multiple sources to answer operational questions, support decisions, and tell a clear story.
Support data hygiene and consistency for initiatives you own.
Champion automation and standardization to reduce cycle time and rework.
Facilitate working sessions, drive accountability, and escalate early with options and tradeoffs.
Communicate clearly to frontline operators and leadership; adjust depth and format to the audience.