Enablement & AI Integration Co-op

IDC Research Inc. • Boston, MA

2d • $25 - $35 • Hybrid

About The Position

This co-op role is within IDC's business transformation initiative, focusing on launching new products, redesigning intelligence packaging, and rebuilding how people are enabled. The role involves working with the Business Operations and People Enablement team to create training content, develop process documentation, and explore AI tool applications for increased efficiency. The ideal candidate is technically curious, a clear communicator, and adept at simplifying complex information. This is a hands-on role where the co-op will be actively contributing to projects.

Requirements

• Currently pursuing a degree in Education, Instructional Design, Learning Technology, Information Science, Communications, Business, or a related field.
• Demonstrated ability to communicate complex information clearly in writing (e.g., how-to guides, training scripts, process documents).
• Hands-on experience using AI tools (ChatGPT, Claude) with intentionality.
• Technical fluency with Microsoft 365 and SharePoint.
• Proficiency with at least one project management tool (Smartsheet, Excel, or Monday.com).
• Self-directed working style: ability to take an ambiguous request, break it into steps, produce a draft, and ask clarifying questions.
• Genuine interest in systems, process design, and efficiency improvements.
• Ability to work a hybrid schedule, in the Boston office 2-3 days per week.

Nice To Haves

• Experience with e-learning authoring tools (Synthesia or Articulate 360/Rise, Adobe Captivate) or a strong willingness to learn one quickly.
• Familiarity with LMS platforms (Adobe Learning Manager).
• Experience building or working with data dashboards or reporting tools (e.g., Excel pivot tables).
• Exposure to prompt engineering and AI workflow automation.
• Familiarity with instructional design frameworks (ADDIE, SAM, Bloom’s Taxonomy) or change management methodology (Prosci, Kotter), even from coursework.

Responsibilities

• Translate complex operational processes (e.g., new packaging structures, system workflows, product launches) into clear, engaging content for team understanding.
• Build training assets such as e-learning modules, job aids, quick reference guides, facilitator decks, and post-training reinforcement materials using instructional design principles.
• Support training needs analysis, maintain the content library, track participation and completion, and assist in coordinating the learning calendar.
• Identify opportunities to integrate AI tools into training development, enablement, and communications, test their effectiveness, document findings, and share with the team.
• Contribute prompts, tools, templates, and use cases to the team's AI Playground to foster learning and development.
• Surface best practices for making processes faster, smarter, and more resilient, and translate these into guides or playbooks for team adoption.
• Identify manual or repetitive steps in enablement workflows that could be improved with automation or AI, and build business cases for viable solutions.

Benefits

• Real portfolio work: training content, process documentation, and AI workflow prototypes.
• Hands-on experience with enterprise enablement operations during a major product and business model transformation.
• Practical understanding of AI tool integration into L&D and Business Operations workflows.
• Exposure to instructional design, change management, and learning operations at scale.
• Networking opportunities within IDC's Research & Data organization.
• A globally respected brand with a culture supporting growth, collaboration, and long-term career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed