Patient Access Services, EMT Specialist - Bedboard & Communications (Nights)

Stony Brook University•Town of Brookhaven, NY

8d•Onsite

About The Position

The Bedboard & Communications EMT Specialist is responsible for bed placement activities that maximize hospital occupancy, promote efficient patient flow, and support timely admissions, transfers, and discharges. The specialist works closely with nursing, case management, environmental services, physicians, and other interdisciplinary teams to ensure appropriate patient placement in accordance with hospital policies, regulatory requirements, and patient care standards. The role also provides administrative support for Patient Access Services and serves as a communication liaison between departments to support operational efficiency and a positive patient experience. The position includes maintaining the bedboard and monitoring bed availability, patient status, and unit capacity; coordinating patient movement; and communicating placement updates to relevant staff. Other Patient Access responsibilities include interviewing patients as appropriate, reviewing registration information, verifying insurance eligibility, supporting financial clearance, reconciling charts, maintaining documentation standards, and correcting account errors in RQA reports. The specialist uses hospital information systems, insurance eligibility tools, telephones, switchboards, and related applications. The role requires adherence to hospital and departmental policies, confidentiality and HIPAA requirements, dress and training standards, and applicable documentation guidelines. Employees may need to travel to other locations to support operational needs. The position may be designated essential during an institutional emergency and may require respiratory protection. Hospital positions may be subject to changes in pass days and shifts as needed.

Requirements

An associate’s degree, or a high school diploma/GED and two years of combined experience in Revenue Cycle, a medical office, or a business office in lieu of a degree.
Active New York State Department of Health EMT certification and meeting the NYS DOH Functional Description criteria for qualifications, competencies, and tasks (EMT, BLS).
One year of experience in patient placement, bedboard, patient access, admissions, registration, switchboard, or related healthcare operations.
Strong communication, interpersonal, and multitasking skills.
Computer literacy and customer service skills.
Ability to multitask in a high-stress, fast-paced environment.
Quantitative analytical skills and computer proficiency, including Microsoft Office, Word, Excel, and PowerPoint.
Ability to stand, walk, and sit for prolonged periods; commute to the hospital and offsite facilities; and lift up to 25 pounds.
Ability to work in an environment with exposure to various illnesses and diseases.

Nice To Haves

Experience with CPT, ICD-10, and medical terminology.
ICS/NIMS training.
Knowledge of health insurance to help patients understand their medical insurance benefits.
Exceptional attention to detail and accuracy.
Ability to work independently with minimal supervision, showing self-motivation, initiative, and time-management skills.

Responsibilities

Maintain the hospital bedboard system to maximize occupancy and patient throughput.
Coordinate admissions, transfers, discharges, and bed assignments according to hospital policies and placement criteria.
Monitor bed availability, patient status, and unit capacity in real time to support placement decisions.
Collaborate with nursing leadership, case management, environmental services, and clinical departments to optimize patient flow.
Communicate bed availability, placement updates, and patient movement information to clinical and operational staff.
Operate telephones, switchboards, and related communication applications to support patient flow.
Organize, distribute, and respond to departmental communications, including emails and patient-placement requests.
Conduct patient interviews as appropriate to obtain and confirm demographic, insurance, and financial information.
Review and evaluate patient registrations for accuracy of demographic and financial data.
Verify insurance eligibility and assist with financial clearance when necessary.
Maintain knowledge of insurance regulations, managed care requirements, and designated provider networks.
Use hospital information systems and insurance eligibility tools.
Assist with chart reconciliation and maintain appropriate documentation standards.
Maintain RQA reports by resolving errors and producing corrected accounts.
Collaborate with other departments to address patient and departmental needs.
Follow documentation guidelines, confidentiality practices, HIPAA requirements, and hospital and departmental policies.
Maintain a neat appearance and comply with the departmental dress code.
Complete required departmental and hospital training, including annual refresher courses.
Perform other department-specific duties as assigned by Patient Access leadership.