About The Position

At BioLife Plasma Services, the Medical Support Specialist uses clinical assessment and patient-care expertise to ensure donor safety and support plasma donation operations. The role determines donor eligibility, manages donor adverse events, reviews laboratory test results, and notifies donors of unsuitable results. It reports to the Plasma Center Manager for operational guidance and works under the Center Physician’s management on medical issues. The Medical Support Specialist follows BioLife Medical Affairs guidance and provides center-level environmental, health, and safety support. The position includes assessing donor eligibility through informed consent, AIDS education and confidential self-exclusion, medical-history interviews, acceptance requirements, physical examinations, blood testing, and review of Serological Protein Electrophoresis (SPE). It also involves evaluating donor reactions, following standard operating procedures for medical emergencies, supporting employee vaccination programs and incident management, and assisting with pandemic-related coordination when authorized. The role is based at the Ankeny, Iowa location. The posting highlights predictable scheduling, no overnight shifts or 24-hour calls, and a lower-stress clinical environment than traditional EMS roles.

Requirements

  • High school diploma or equivalent, including graduate equivalency of a recognized educational nursing program with state requirements.
  • Current state licensure or certification for the assigned state as an EMT-B, EMT-A, EMT-I, EMT-P, LPN/LVN, or RN.
  • Current Cardiopulmonary Resuscitation (CPR) and AED certification.
  • Meet state requirements in the state of licensure for basic IV therapy.
  • Satisfactorily complete FDA-approved training requirements for a BioLife Medical Support Specialist.
  • Two years of experience in a clinical or hospital setting.

Responsibilities

  • Determine donor eligibility, including managing informed consent, AIDS education and confidential self-exclusion, conducting medical-history interviews, applying acceptance requirements, performing physical examinations and blood testing, and reviewing Serological Protein Electrophoresis (SPE).
  • Evaluate donor reactions at the facility in accordance with standard operating procedures (SOPs).
  • Follow applicable SOPs for medical emergencies, including the Center Physician’s standing orders and donor transport to emergency care facilities.
  • Refer to the Center Physician or Medical Affairs when donor findings are unacceptable or guidance is needed on medical or technical issues, including donor safety and eligibility.
  • Review laboratory test results and notify donors of unsuitable test results.
  • Support employee Hepatitis B and seasonal flu vaccination programs, as applicable.
  • Manage employee incidents and determine whether further occupational health or emergency-room evaluation is required, following Environmental, Health and Safety (EHS) guidance.
  • Serve as a Pandemic Coordinator when authorized by EHS and support investigations related to pandemic threats in the local community as directed by EHS or Medical Affairs.
  • Provide center-level support for environmental, health, and safety matters and follow BioLife Medical Affairs guidance.

Benefits

  • Medical and dental benefits.
  • Paid time off.
  • Retirement benefits.
  • Daily Pay access to earned wages in real time.
  • Up to $10,000 annually in tuition reimbursement and ElevateU education benefits.
  • Career growth opportunities within BioLife and Takeda.
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