Internal Only - EMS Supervisor - Field Operations

County of Wake, NC•Raleigh, NC

4d•$38 - $60•Onsite

About The Position

This is a leadership opportunity within the Wake County EMS system, focused on guiding field personnel and improving emergency medical services. The role involves direct management and supervision of daily field staff, serving as the first line of supervision for EMTs and Paramedics, and addressing issues with employees, partners, and the public. The EMS Supervisor will play an integral role in managing the EMS System through employee supervision, resource management, complaint and unusual event investigations, and task prioritization. The position is part of a promotional eligibility list process, with the list remaining in effect until April 30, 2027, unless exhausted or operational needs change. Candidates must meet minimum qualifications and county/department requirements at the time of selection. Placement on the list does not guarantee promotion.

Requirements

Associate's degree in Emergency Medical Services or related field
Five years of experience as a paramedic in the Wake County EMS System
Valid Driver's License and "safe" driving record
Certification as a North Carolina Emergency Medical Technician – Paramedic (EMTP)
Equivalent education and experience are accepted
Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor
Ability to monitor/assess the performance of yourself, other individuals or organizations to make improvements or take corrective action
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Ability to demonstrate excellence in critical thinking, communications, prioritization and conflict resolution skills
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to interact and communicate effectively with individuals and/or groups at all levels of the organization and within the community with tact and diplomacy
Ability to handle confidential and sensitive information with tact and discretion
Ability to maintain knowledge of Wake County EMS System treatment protocols and procedures, and Wake County EMS operating guidelines
Ability to maintain familiarity with emergency and prehospital medical care by constantly keeping up to date with mandatory paid continuing education required to maintain certification
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases and deformities, including symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

Nice To Haves

Bachelor's degree in Emergency Medical Services or equivalent
Two plus years of experience as a Field Training Officer or Advanced Practice Paramedic in the Wake County EMS System
Completion of the Wake County EMS System Relief District Captain Program
Completion of major incident management coursework

Responsibilities

Provide direct management, supervision and support of daily field staff and incident response in operational and clinical roles
Serve as the first line of supervision in the EMS Department by leading and supporting a team of EMTs and Paramedics as they respond to emergencies
Utilize excellent interpersonal skills to directly address issues with employees, partners and the public
Play an integral role in managing the EMS System through employee supervision, resource management, complaint and unusual event investigations, and task prioritization