Internal Only - EMS Supervisor - Field Operations

Wake County Government • Raleigh, NC

2d • $38 - $60 • Onsite

About The Position

This is a promotional opportunity for an experienced EMS professional to advance their career into a leadership role. The EMS Supervisor – Field Operations will lead by example, support field personnel, and contribute to the strategic direction of emergency medical services within Wake County. The role involves direct management and supervision of daily field staff, incident response, and serving as the first line of supervision in the EMS Department. Key responsibilities include addressing employee, partner, and public issues, managing the EMS System through employee supervision, resource management, complaint and unusual event investigations, and task prioritization. This position is crucial for shaping the future of emergency medical services in the community.

Requirements

• Associate's degree in Emergency Medical Services or related field
• Five years of experience as a paramedic in the Wake County EMS System
• Valid Driver's License and "safe" driving record
• Certification as a North Carolina Emergency Medical Technician – Paramedic (EMTP)
• Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor
• Ability to monitor/assess the performance of yourself, other individuals or organizations to make improvements or take corrective action
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Ability to demonstrate excellence in critical thinking, communications, prioritization and conflict resolution skills
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to interact and communicate effectively with individuals and/or groups at all levels of the organization and within the community with tact and diplomacy
• Ability to handle confidential and sensitive information with tact and discretion
• Ability to maintain knowledge of Wake County EMS System treatment protocols and procedures, and Wake County EMS operating guidelines
• Ability to maintain familiarity with emergency and prehospital medical care by constantly keeping up to date with mandatory paid continuing education required to maintain certification
• Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases and deformities, including symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

Nice To Haves

• Bachelor's degree in Emergency Medical Services or equivalent
• Two plus years of experience as a Field Training Officer or Advanced Practice Paramedic in the Wake County EMS System
• Completion of the Wake County EMS System Relief District Captain Program
• Completion of major incident management coursework

Responsibilities

• Provide direct management, supervision and support of daily field staff and incident response in operational and clinical roles
• Serve as the first line of supervision in the EMS Department by leading and supporting a team of EMTs and Paramedics as they respond to emergencies
• Utilize excellent interpersonal skills to directly address issues with employees, partners and the public
• Play an integral role in managing the EMS System through employee supervision, resource management, complaint and unusual event investigations, and task prioritization

Benefits

• The promotional eligibility list will be used to fill vacancies in the EMS Supervisor – Field Operations position.
• The list will remain in effect through April 30, 2027.
• Placement on the list does not guarantee promotion.
• To remain eligible, candidates must continue to meet the position’s minimum qualifications and all county and department requirements at the time of selection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree