EMS Dispatcher, Nights

WVU Medicine•Bensley, VA

5d•Onsite

About The Position

Candidates will be responsible for answering call requests for inter-facility transports of patients from various facilities. Candidates will arrange/schedule transportation via ground ambulances and air transport, utilizing WV OEMS crew configuration standards. Utilization of a Computer Aided Dispatch (CAD) system to accomplish the tasks is essential.

Requirements

High School Diploma or Equivalent.
Ability to sit for long periods of time at a work station.
Ability to reach and grasp with arms and hands.
Normal hearing ability.
Ability to work flexible schedule.
Ability to effectively multi-task.
Ability to operate radio technology.
Ability to verbally communicate clearly and precisely in stressful situations.
Proficient typing skills.
Knowledge of basic computer skills.
Knowledge of medical terminology.
Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of WVU Medicine to the public.
Must demonstrate alertness at all times and be able to withstand high amounts of stress.

Nice To Haves

Two years of experience as a call dispatcher.
Current West Virginia Emergency Medical Technician (EMT) Basic Certification.

Responsibilities

Answer phone calls from both internal and external customers to ensure that all hospital policies are being met and to provide the customers with the best service available.
Safely direct and coordinate communications with ground ambulances and helicopters. Monitor location and maintain communication with ground ambulances and helicopters to fulfill MedCom regulations. Follow progress of ground vehicles as well as aircraft when needed.
Multi-task to coordinate ground ambulances and aircraft to ensure the safe delivery of the customers that utilize our services.
Learn the operations of our CAD system to ensure that information is being properly entered to utilize all ground and air crews efficiently.
Answer incoming phone calls in a timely manner while assisting and directing the call in the appropriate manner.
Obtain necessary, required information to activate a computer aided dispatch (CAD) record.
Consistently follow standardized call-taking and information gathering process.
Enter all transport request information in dispatch software in real-time.
Assist dispatching job role, as necessary.
Complete all necessary request documentation including post transport.
Quickly recognize transport requests that appear in the Open Work screen of the CAD that may have been added by another communicator or dispatcher.
Determine the mode of transportation required for the request and determine the status of the request.
Utilize the CAD system to ensure the closest, available, appropriate resource is activated.
Notify appropriate resource and receive acceptance of the request.
Monitor and track all vehicle movements ensuring proper information is being given and received for all mode of transport.
Alert specific receiving hospital departments of all transport updates.
Complete all necessary request documentation including post transport.
Assist with call taking job role, as necessary.