EMS Dispatcher

Forrest City Medical Center•Forrest City, AR

5d•Onsite

About The Position

The EMS Dispatcher is responsible for answering incoming phone lines, processing and dispatching ambulance requests (both emergent and non-emergent), scheduling pre-scheduled requests and special events, and maintaining the Computer-Aided Dispatch (CAD) system. This role requires providing excellent customer service to facilities, patients, and external contacts, processing necessary paperwork, and adhering to all company policies and procedures. The position also involves reporting to work on time, including during emergency call-in situations, and demonstrating professional and ethical behavior.

Requirements

High School Diploma or GED
Computer Literate
Ability to communicate, verbally and in writing in English, with all levels of staff

Responsibilities

Answering all incoming phone lines categorized as “dispatch” and receiving, processing, and dispatching emergent and non-emergent ambulance requests, scheduling pre-scheduled requests and special events for the company, and processing other information as necessary
Processing emergent and non-emergent ambulance requests in a manner according to Standard Operating Procedure
Entering and updating the Computer-Aided Dispatch (“CAD”) system with the complete and accurate information
Determining the appropriate unit for emergent and non-emergency requests
Providing the highest level of customer service to facilities, patients, and other external contacts
Processing any paperwork and/or information received from external and/or internal contacts.
Aid in completing daily and month end paperwork in reference to number of calls, times, etc.
Reporting to work at the assigned time in accordance with uniform standards
Reporting to work in emergency call-in situations as needed.
Following all procedures, policies, rules, and regulations of the company
Demonstrate Excellent Communication and Customer Service Skills
Demonstrate Professional, Ethical Management Behavior