EMS Dispatcher (SSCII)

Allegiance Mobile Health•Carrollton, TX

12d•Onsite

About The Position

This position is responsible for taking information from customers regarding transports to ensure transportation is safe, efficient, and timely. The role involves determining the type of transport needed for specific situations, allocating resources through sound decision-making to ensure optimal response times, and accurately tracking and documenting all relevant events. The position is onsite in Carrollton, Texas.

Requirements

Excellent customer service and effective communication skills.
Ability to multi-task in high-stress situations.
Proficient in basic computer operation.
Ability to problem-solve in a variety of situations using all available resources.
Ability to work well with a diverse group of customers and coworkers.
Ability to learn the geography of the areas served to provide accurate response time estimates.
Ability to exercise sound judgment in various situations.
Ability to work cooperatively with team members, public safety agencies, and the public.
Ability to comprehend and make inferences from written materials such as operations manuals.
High School Diploma or equivalent.
Knowledge of Medical Terminology.

Nice To Haves

Emergency Medical Dispatch Certificate and CPR (required or obtained within six months).
Bilingual

Responsibilities

Receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.
Utilizes a Computer Aided Dispatch (CAD) system to monitor, update, and control the locations and movements of units.
Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
Provides mapping and routing information to units.
Assists customers with transportation-related issues, including selecting the most appropriate vehicle based on patient needs and condition.
Collaborates with customers to ensure destination facilities can accommodate patients based on the transport method.
Maintains constant communication with customers and facilities regarding any delays in transportation requests.
Answers inbound calls promptly and courteously, providing superior customer service and problem-solving.
Provides customers with information regarding insurance coverage for medical transportation, medical necessity for ambulance transportation, and costs for non-covered transportation.
Assists team members in solving challenging situations by thinking creatively to ensure seamless and exceptional customer transport experiences.
Delivers excellent customer service to the general public and callers from healthcare facilities.
Adheres to company policies and procedures.
Performs other duties as assigned.