EMS Dispatcher (SSCII)

Allegiance Mobile Health•Austin, TX

4d•Onsite

About The Position

Allegiance Mobile Health of North Austin, TX and Pflugerville, TX is looking to hire Dispatchers (SSCII). This is an on-site position in the North Austin/Pflugerville area. The role is responsible for receiving customer information regarding transports to ensure they are safe, efficient, and timely. The dispatcher determines the necessary transport type, allocates resources for optimal response times, and meticulously tracks and documents all relevant events. This position requires excellent decision-making skills to manage resources effectively.

Requirements

High School Diploma or equivalent.
Proficient in basic computer operation.
Ability to learn the geography of the areas served.
Ability to comprehend and make inferences from written materials such as operations manuals.
Works cooperatively with team members, public safety agencies and the public.
Works well with a diverse group of customers and coworkers from a variety of backgrounds.
Ability to problem solve in a variety of situations by using all resources available.
Ability to multi-task in high stress situations.
Excellent customer service and effective communications skills.
Emergency Medical Dispatch Certificate and CPR, required or obtained within six months.
Knowledge of Medical Terminology.

Nice To Haves

Bilingual preferred, but not required.

Responsibilities

Receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.
Utilizes a Computer Aided Dispatch (CAD) system to monitor, update, and control unit locations and movements.
Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
Provides mapping and routing information to units.
Assists customers by evaluating patient needs and conditions to select the most appropriate vehicle.
Collaborates with customers to ensure destination facilities can accommodate patients based on transport method.
Maintains constant communication with customers and facilities regarding any delays in transportation requests.
Answers inbound calls promptly and courteously, providing superior customer service, exceptional problem-solving skills, and ensuring positive customer interactions.
Provides customers with information regarding insurance coverage for medical transportation, medical necessity for ambulance transportation, and costs for non-covered transportation.
Assists team members in solving challenging situations by thinking creatively to ensure seamless transport that exceeds customer expectations.
Delivers excellent customer service to the general public and callers from healthcare facilities.
Adheres to company policies and procedures.
Performs other duties as assigned.