EMS Customer Service Representative

Superior Air-Ground Ambulance•Elmhurst, IL

5d•Onsite

About The Position

Superior Ambulance Service, the largest independent, locally owned, and operated emergency medical services provider in the Midwest, is seeking an EMS Customer Service Representative/Call Taker. This role is crucial for managing incoming calls, distinguishing emergency needs, and arranging appropriate medical transportation. The position requires excellent communication skills, the ability to work in a high-stress environment, and a commitment to providing quality customer service. Superior Ambulance Service employs over 4,000 licensed EMTs, Paramedics, and Nurses, operating a fleet of over 800 ambulances across multiple states and providing various levels of emergency medical transportation, including Critical Care, helicopter, and fixed-wing services.

Requirements

Pleasant, professional phone manner
Detail oriented
Typing skills of 35 wpm or better
Ability to excel in high-stress environment
Adapt to frequently changing policies
Ability to learn policies and procedures for facilities and recognizing when to apply them
High School Diploma or GED
Must pass 2-3 weeks of training

Nice To Haves

Medical background a plus

Responsibilities

Answer, screen, and direct calls for entire company
Distinguish the need for emergency transportation
Pre-arrange transport for facilities while determining the level of care needed for the patients
Arrange specialty and critical care transportation
Provide information and assistance for customer service inquires as needed
Communicate with multiple departments and EMS personal
Provide supportive information to customers to assist them in arranging appropriate transport
Develop effective solutions for customer service issues
Direct calls to Flight Desk as appropriate
All other duties as assigned