EMS CORE Team Specialist

County of Wake, NC•Raleigh, NC

4d•$37 - $48•Onsite

About The Position

Wake County EMS is seeking exceptional individuals to join us as CORE Team Specialist professionals who bring adaptability, strong clinical expertise, effective problem-solving, and a deep commitment to compassion and empathy for our most vulnerable populations. The Crisis, Outreach, Reduction, and Engagement (CORE) Team Specialist plays a vital role within the Wake County EMS Advanced Practice Paramedic program. CORE Specialists ensure that the highest utilizers of EMS services are identified, connected with appropriate resources and aligned with care that meets their unique needs across the larger healthcare continuum. This dynamic team collaborates closely with divisions throughout the department as well as partner county and external agencies, driving forward Wake County’s strategic vision for community health and Wellbeing. If you're ready to elevate community care, innovate within Mobile Integrated Health and make a measurable impact on the lives of those who need it most, we invite you to explore this opportunity to join our expanding team.

Requirements

Associates degree in EMS or healthcare related field OR social work or a related field
Three years cleared as a Paramedic in the Wake County EMS System OR demonstrated experience in clinical social work or an adjacent field
Certification as a North Carolina Paramedic or eligibility for such certification
Valid Driver's License and "safe" driving record
Equivalent education and experience are accepted

Nice To Haves

Bachelor’s degree in Emergency Medical Services or related field OR social work or a related field
Current experience as an Advanced Practice Paramedic

Responsibilities

Balance interests of a variety of clients and readily readjust priorities to respond effectively to pressing and changing demands for information, advice and assistance
Anticipate and meet the needs of clients, achieve quality end products and commit to continuous improvement of services
Treat others with courtesy, sensitivity and respect
Consider and respond appropriately to the needs and feelings of different people in different situations
Perceive, assess and positively influences one's own and other individuals’ emotions
Think carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior
Select the words or actions most likely to have the desired effect on the individual or group in question
Maintain calm in stressful or adverse situations
Diplomatically handle challenging or tense interpersonal situations
Demonstrate concern for achieving or surpassing results against an internal or external standard of excellence
Show a passion for improving the delivery of services with a commitment to continuous improvement
Manage own time, priorities and resources to achieve goals
Establish a systematic course of action to ensure accomplishment of a specific objective
Set priorities, goals and timetables to achieve maximum productivity
Apply and improve extensive or in-depth specialized knowledge, skills and judgment to accomplish a result or to accomplish one's job effectively
Proficiency in working with Salesforce and/or case management agencies
Ability to connect, engage and meet with high volume utilizers and other specialty patients to provide patient education directly related to medical conditions and social determinants of health
Ability to apply advanced knowledge of social determinants of health to identify gaps and barriers affecting a patient's overall quality of life and their need for the EMS System
Ability to complete documentation through patient care reporting systems, electronic logs, reporting software and databases
Ability to maintain confidentiality and protect sensitive data, in accordance with HIPAA laws, and organizational and departmental policies and procedures
Ability to collaborate with community partners to evaluate any specialty treatment and/or care plans for high volume utilizers to reduce EMS and hospital utilization
Ability to participate in meetings when required with partner agencies and provide professional contributions and feedback
Ability to responds to EMS calls when requested and evaluate patient conditions based on criteria and advanced decision-making skills and possible alternative transport to an alternative medical care facility
Ability to draft patient specific destination and treatment plans to align community collaborative efforts
Ability to facilitate meetings with the Division of Medical Affairs, sharing drafted destination and treatment plans