EMR Technician I | Full-Time, Day Shift | Rolla, MO

Phelps Health

12d

About The Position

The EMR Technician I performs health information activities to ensure patient documentation is collected, accurately processed, retrievable, and appropriately disseminated. Depending on the primary job function, the technician may retrieve patient records, prepare and scan inpatient documentation, or prepare, scan, and link outpatient documentation. The role includes checking the quality of the technician’s own work to maintain record integrity and responding to medical-record requests from healthcare providers and patients. The position handles requests for patient health information, verifies patient identity and authorization, and confirms that the requester has a legal right to access the information. It also performs Health Information Management department functions involving the collection, processing, scanning, and linking of inpatient, observation, surgery, and outpatient records.

Requirements

High school diploma or GED.
One year of clerical experience.
Computer proficiency.
Strong customer service skills and patience in handling difficult situations.
Ability to sustain mental concentration and attention to detail while working under time pressure and managing interruptions.
Ability to handle confidential material.
Ability to sit for long periods and to stand, walk, reach, bend, and stoop.
Ability to handle and transport 5–10 pounds of charts for short periods.
Ability to push and pull a computerized cart to floors and stand for extended periods while processing records.
Good vision and finger dexterity, with full use of hands and arms.

Nice To Haves

One year of experience in Health Information Management.
Demonstrated knowledge of the medical record.
Familiarity with an electronic medical record.

Responsibilities

Handle requests and inquiries for patient health information received by mail, fax, phone, or in person.
Verify patient identity and confirm that authorization is valid.
Ensure that the requesting party has a legal right to request a patient's medical information.
Collect and check in inpatient, observation, and surgery charts, and follow up on charts not received in a timely manner.
Assemble, scan, and link current patient documentation during floor rounds or after discharge in accordance with the applicable HIM policy.
Collect and process discharged charts from outpatient departments and visits by assembling, scanning, and linking documentation in accordance with the applicable HIM policy.
Perform self-quality checks to ensure scanned documentation meets requirements and scans cleanly.
Use computers and adapt to new technology and programs to support productivity.
Maintain current knowledge of guidelines and standards relevant to job duties and pursue self-development.
Provide attentive, respectful customer service, clarify customer requests, identify concerns, and help resolve service issues politely.
Meet commitments and attendance and punctuality requirements; work independently, accept accountability, handle change, maintain personal standards, and stay focused under pressure.