EMR Support Specialist / Corporate Trainer - Eagle EMR

Eagle Physicians • Greensboro, NC

14h • Onsite

About The Position

Eagle Physicians & Associates is seeking a dynamic, self-motivated EMR Support Specialist / Corporate Trainer to join their Eagle Medical Record Team. The role involves providing support and training related to the Eagle EMR system. The company offers a competitive salary, a collaborative work environment, and an outstanding benefits package. Employees have consistently rated the organization highly in engagement surveys, with a significant percentage expressing a desire to continue their careers at Eagle and recommend it as a workplace.

Requirements

• Expert knowledge of Eagle’s eClinicalWorks EMR and proficiency with Microsoft Office and other computer systems.
• Knowledge of medical practice, patient care, examinations, diagnostic and treatment procedures, medical equipment, medications, safety practices, vital signs, recordkeeping, and quality assurance.
• Ability to establish and maintain effective working relationships with employees, physicians, patients, visitors, medical staff, and the public.
• Ability to maintain quality control standards, confidentiality, HIPAA compliance, and security of protected information.
• Strong attention to detail with excellent reading, writing, grammar, spelling, punctuation, and basic mathematical skills.
• Ability to prepare, review, and edit reports and operate computers, office equipment, and related software with speed and accuracy.
• Ability to manage stress, adapt to changing priorities, and work effectively with varying personalities and diverse learners.
• Ability to independently plan, organize, and complete projects with minimal supervision.
• Self-motivated, dependable, and able to take initiative and demonstrate sound, logical, and orderly thinking.
• Professional and business-like demeanor with a positive, team-oriented approach and willingness to assist where needed.
• Ability to learn and consistently apply Eagle’s policies, procedures, Diversity, Equity & Inclusion values, and organizational standards.
• Willingness to attend required meetings, participate in committees, and engage in professional development activities.

Nice To Haves

• Advanced knowledge of eClinicalWorks (eCW) is strongly preferred
• 3+ years of medical office experience, preferably in an outpatient setting
• Experience developing educational systems and related training materials to various staff members with differing levels of education and learning styles.

Responsibilities

• Design, coordinate, and deliver clinical and clerical support training to providers, clinical staff, and clerical staff throughout Eagle in accordance with Eagle standards and established competencies.
• Provide clinical competency training to staff with incomplete, insufficient, or no previous clinical training, followed by training on “the Eagle way” of doing things.
• Consult with management and provide expert guidance regarding employee training, development, and learning.
• Assess employee knowledge, productivity, and efficiency to develop or modify training programs to meet organizational goals.
• Create and maintain training materials, manuals, workflows, “tips,” process documentation, and updates.
• Communicate regularly with corporate trainers, site administrators, and department leaders regarding training progress, successes, and roadblocks.
• Maintain employee training records and compile reports and statistics for review by appropriate stakeholders.
• Create and maintain clinical competency checklists for trainees.
• Evaluate the effectiveness of training and make appropriate modifications as needed.
• Collaborate with Eagle leaders to identify training needs and gaps and coordinate appropriate employee training.
• Test trainees to measure progress and evaluate training effectiveness.
• Assist employees with questions and concerns related to performing specific job duties and responsibilities.
• Assist the CAO, Director of Informatics, and Systems Application Specialist with eCW applications and Microsoft Office support.
• Assist with updating the pharmacy list in eCW.
• Develop and maintain written protocols and instructions for assigned tasks, duties, and responsibilities to support redundancy and succession planning, with updates provided to the supervisor quarterly.
• Set up security and permissions within practice management and EMR systems.
• Provide day-to-day troubleshooting support for eCW applications, including unlocking notes and labs, managing security, and assisting with setup of new providers and staff.
• Enter eCW tickets and follow up with eCW and staff in a timely manner.
• Assist with scheduled eCW upgrades and patches, which may require weekend work.
• Provide support to the Central Medication Prior Authorization Department, Central Document Management Department, and Central Referral Department as needed.
• Assist with HR Onboarding Orientation as needed.
• Maintain legible written communication using correct grammar and sentence structure.
• Support a collaborative, team-oriented work environment by assisting colleagues and contributing to departmental success.
• Uphold Eagle Physicians' Vision, Mission, Values, and Diversity, Equity, and Inclusion (DEI) principles through daily interactions and decision-making.
• Perform other duties and responsibilities as assigned.

Benefits

• Competitive salary
• Collaborative work environment
• Outstanding benefits package designed to support both your personal and professional growth
• Structured retention bonus program: $750 at 6 months, $750 at 12 months, $1,000 at 18 months, $1,000 at 24 months (for support staff hired at 0.50 FTE or greater on or after April 1, 2024)
• Paid Maternity/Paternity Leave: up to two weeks after one year of employment and 1,250 hours worked (prorated based on FTE status)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed