EMR Specialist (Panel Manager)

Calgary Foothills Primary Care Network•Calgary, AB

9d•Onsite

About The Position

Calgary Foothills Primary Care Network (PCN) is a group of family physicians and health care professionals in northwest Calgary and Cochrane collaborating with various external stakeholders to deliver the best possible primary care. The PCN has established a team environment where individuals are encouraged to take initiative, be creative and contribute to ongoing decision-making. Under the direction of the Program Manager of Practice Enrichment and PCN member physicians, the EMR Specialist is responsible for executing and building capacity for clinics to engage in panel identification, maintenance and management initiatives in PCN member clinics. The EMR Specialist helps design and implement these strategies into existing clinic processes by working collaboratively with physicians, clinic staff, health team members and liaisons to help achieve both clinic and PCN goals and priorities. The EMR Specialist assists in building capacity in the clinic environment, supporting panel processes, Health Home measurement activities as well as other priorities, such as Community Information Integration/Central Patient Attachment Registry (CII/CPAR) and a wide variety of quality improvement initiatives.

Requirements

Interactions with others support Calgary Foothills PCN’s values of Innovation, Collaboration, Accountability, Respect and Excellence
Advanced knowledge and experience with electronic medical records, including reporting and registry functions
Demonstrates a positive attitude and contributes to building a positive and constructive work environment
Understands change management principles and how to apply them when working with a variety of stakeholders
Effectively demonstrates leadership abilities, assertiveness, conflict management, empathy, trustworthiness and flexibility in working with others
Physician and clinic staff engagement is a key to success in this role
Ability to build strong working relationships and assists in fostering collaboration and teamwork
Possesses a strong work ethic, self-motivated and the ability to work independently with minimal direct supervision
Strong understanding of primary care clinic operations and the ability to support clinic staff in learning new skills
Knowledge of quality improvement principles and ability to utilize the model for improvement
Exceptional attention to detail
Demonstrated communication, problem solving, organizational and time management skills
Able to work under pressure and respond to multiple and changing priorities
Strong computer skills are an asset, including MS Word, Excel, Teams, Outlook and SharePoint
A minimum of three years in a primary care environment demonstrating expertise in at least one EMR platform (i.e. Ava, CHR, PS Suite, Med Access or Accuro preferred)
A valid driver’s license and access to a vehicle is required

Nice To Haves

Experience working in a variety of different EMR platforms is preferred
Minimum current Medical Office Assistant Certification or other relevant post-secondary education preferred
Experience in a panel manager or patient care coordinator role is preferred
Practice Facilitator training through the Alberta Medical Association is an asset
Change management training is an asset
Demonstrated ability to work in a team-based environment is an asset

Responsibilities

Conducting panel identification and maintenance activities including patient statuses and verification processes – updating, measuring and monitoring progress
Participating in training and supporting clinic staff to assist with this work
Completing panel management activities including planning and executing proactive screening, disease-specific care and managing registries
Utilizing Electronic Medical Records (EMR) extensively and maximizes its effectiveness according to clinic processes and preferences
Documenting clinic processes for panel identification, maintenance and management
Conducting activities such as identifying missing labs, diagnostic imaging and screening procedures and accessing information in Netcare to complete the medical record
Supporting preventive screening and treatment adherence in primary care, ensuring each patient encounter is maximized and used appropriately for preventive and basic care by following a screening protocol and utilizing reminder functions in the EMR
Assisting physicians and clinic staff with EMR standardization including document keywords
Supporting physicians to manage the care of the patient panel reliably and effectively, including patients on the panel who are not actively seeking care
Providing systematic and periodic reviews of the patient panel based on a variety of characteristics
Ensuring complete, accurate, standardized and timely medical charting
Measuring, documenting and tracking other relevant metrics such as Third Next Available appointment and patient experience while engaging and supporting clinic staff to embed these activities in clinic workflow
Participating in presentations as needed