EMR Help Desk Specialist (Hybrid)

Empath Health•West Palm Beach, FL

59d•Hybrid

About The Position

Empath Health is hiring a tech-savvy, customer-service-oriented Application Support/EMR Help Desk Specialist in West Palm Beach. This hybrid role provides user support for the HCHB electronic medical record (EMR) and other clinical applications. The position is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m., with participation in an on-call rotation. The specialist responds to service tickets, troubleshoots issues, documents resolutions, and helps staff resolve problems with EMR and related clinical applications. The role also assists with projects supporting the operations of the EMR and Business Applications Departments.

Requirements

At least 1 year of experience in a help desk or patient care environment.
Mastery of essential general office procedures, including Outlook Email and Calendar.
Ability to extract and compile data and format tables, graphs, slides, and statistical reports.
Experience with an EMR is required.

Nice To Haves

Associate’s degree or equivalent preferred.
Experience in a help desk or patient care environment involving Hospice and Home Health billing preferred.
Healthcare terminology and systems preferred.
Experience with Home Care Home Base preferred.

Responsibilities

Provide user support for the HCHB EMR and clinical applications.
Respond to incoming service tickets, troubleshoot issues, and document resolutions.
Serve as a help desk resource for staff using the EMR and related clinical applications, providing timely and accurate problem resolution.
Assist with projects supporting activities and operations of the EMR and Business Applications Departments.
Participate in an on-call rotation.