EMR Analyst (Athena)

Harbor Health•Austin, TX

4d•Onsite

About The Position

The EMR Analyst manages the day-to-day administration, optimization, and continuous improvement of our Athena EMR — the backbone of how we deliver care. This is primarily an Athena-focused role: you will configure, maintain, and enhance the platform to drive efficient healthcare delivery and operational improvement across the organization. On a lighter-touch basis, you will also help support adjacent clinical applications (such as Phreesia) and new systems we adopt as we grow. You’ll carry out the hands-on work and recommend enhancements, while key configuration and strategic decisions are made in partnership with and approved by leadership. The ideal candidate thrives in a fast-paced, evolving environment, moves with a strong sense of urgency, and brings the organization, reliable follow-through, and collaborative instincts to execute effectively against the priorities set by leadership.

Requirements

Hands-on Athena EMR experience in a healthcare setting (required), weighted toward technical/system configuration — back-end tables, behind-the-scenes build, and system setup — rather than end-user support.
A strong sense of urgency, with the ability to prioritize and execute in a fast-paced, evolving environment.
Highly organized self-starter who manages multiple concurrent initiatives and reliably follows through on commitments.
Experience using project management platforms (monday.com and Jira), and familiarity with project management methodology and its application.
Dependable meeting attendance and preparedness — shows up on time, ready, and accountable for next steps.
Strong collaboration skills, with the ability to bring teams together and foster effective cooperation across functions.
Demonstrated analytical thinking, critical problem-solving, and conflict-resolution skills.
Effective communication skills to translate technical and system concepts clearly for clinical, operational, and business partners.
Experience developing technical/system design specifications and carrying out system builds.
Strategic thinker who adapts and responds effectively to changes in organizational or EHR priorities.

Nice To Haves

Experience working in a startup or early-stage organization.
Experience supporting additional clinical applications (e.g., Phreesia).

Responsibilities

Administer the Athena EMR. Configure, implement, maintain, and continuously optimize the Athena platform, providing hands-on day-to-day support.
Analyze and improve workflows. Conduct workflow assessments, capture business needs, and analyze internal systems to identify functional requirements that maximize utilization of Athena.
Build and troubleshoot. Perform due diligence and research to develop and configure moderate-to-high-complexity break-fix and configuration solutions in Athena.
Partner with technical resources. Collaborate to review, build, test, and debug Athena, including active participation during testing for implementations and upgrades.
Track and coordinate projects. Use project management platforms (monday.com and Jira) to keep work organized, on schedule, and clearly tracked — and ensure assigned action items are followed through to completion.
Partner on training and documentation. Work alongside the training team — which leads most end-user training and documentation — providing EMR and system expertise, and supporting virtual training sessions and tip sheets as needed.
Support adjacent applications. Provide support for Athena-integrated and other clinical applications such as Phreesia, and help onboard new applications as Harbor Health grows.
Recommend improvements. Identify and recommend process and system improvements that leverage new Athena functionality for leadership review.
Build relationships. Cultivate strong relationships with end-user communities, clinical and operational teams, revenue cycle management (RCM), and other business partners.