Employment & Training Spec IV
About The Position
Do you want to use your leadership experience to drive workforce solutions that support Maine’s job seekers and businesses during periods of change and growth? If you do, apply now. You will provide a lead role in providing employment and consultative services, serving as a trusted resource for employers, community partners, and job seekers. You will also play a key role in advancing CareerCenter services by providing oversight and hands-on support for career consultation and job search assistance at the Greater Portland and Springvale CareerCenters, community partner locations, itinerant sites, and virtual platforms. You will supervise staff, deliver information sessions and presentations, and strengthen partnerships with employers, industry associations, and community organizations, provide job search assistance, and career development guidance, write reports, and ensure excellent customer experiences at local CareerCenters.
Requirements
- Knowledge of performance management principles
- Knowledge of sound customer service principles
- Knowledge of workforce development resources
- Skilled in leadership, supervision, and team coordination
- Skilled in clear verbal and written communication
- Skilled in developing effective partnerships and community connections
- Ability to analyze, evaluate, interpret, and adapt program services and guidelines.
- Ability to analyze, evaluate, interpret laws, regulations, policies, and guidelines
- Ability to supervise, coordinate, and evaluate subordinate employees and service delivery agents.
- Ability to adapt to change and handle multiple tasks
- Ability to analyze issues and implement solutions
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences; effectively communicates and works with coworkers as team members.
- Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
- Accountability Skills: Holds self accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including identifying and participating in learning opportunities. Complies with established control systems and rules.
- Planning/Organization Skills: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes
- Employee Development: Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering training, organizational development, and career development initiatives.
- Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
Nice To Haves
- Excellent communication, customer service, and interpersonal skills.
- Experience establishing and maintaining effective working relationships with businesses/employers and representative agencies.
- Leadership/management/ supervisory competencies.
- Knowledge of and experience in workforce development systems and partnership.
Responsibilities
- Provide leadership and direction through hiring, coaching, supervising, and evaluating staff.
- Establish and maintain standard operating procedures that ensure consistency, accountability, and regulatory compliance.
- Build and sustain high-impact partnerships with employers, service providers, community organizations, and public and private stakeholders.
- Evaluate program performance using data, feedback, and outcomes to drive continuous improvement.
- Represent the organization through clear, confident written and verbal presentations to diverse audiences.
- Oversee and deliver workforce services to job seekers and businesses across in-person and virtual environments.
Benefits
- 13 paid holidays
- 12 days of sick leave
- 3+ weeks of vacation leave annually
- Personal leave for overtime-exempt employees
- Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
- Health Insurance Premium Credit (decreases employee-only premiums by 5%)
- Dental Insurance (State pays 100% of employee-only dental premiums)
- Retirement Plan (State contributes 14.11% of employee's pay towards MainePERS)
- Six weeks of fully paid parental leave for all employees welcoming a child
- Additional, unpaid leave may be available under the Family and Medical Leave Act.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
