Employment & Training Spec III - Brunswick

State of Maine•Brunswick, OH

1d•Onsite

About The Position

This position works to develop and coordinate specialized employment, training, and/or employer services and supports the CareerCenter manager by providing functional leadership to staff and ensuring excellent customer service. Work involves assisting customers with employment and training needs as well as referrals to other services and assisting employers with recruitment and training services. Local area travel will be required and state-wide travel on occasion. Excellent customer service is a must!

Requirements

Knowledge of the agency goals, objectives, procedures, and policies.
Knowledge of occupational groups, job families, and employers.
Ability to understand and interpret applicable federal and state laws, rules, regulations, and guidelines.
Ability to communicate effectively.
Ability to write clearly and effectively.
Ability to identify and analyze problems, reach logical conclusions, and make sound recommendations.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Accountability Skills: Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.
Planning/Organization Skills: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.
Teaching Others: Helps others learn through formal or informal methods, identifies training needs, provides constructive feedback, coaches others on how to perform tasks, acts as a mentor.

Nice To Haves

Quality focus and the ability to guide and deliver exceptional customer service.
Effective written and verbal communication.
Effective listening and ability to lead and work in a team.
Problem solving with the ability to identify and analyze situations.
Experience using virtual communications platforms such as MS Teams and Zoom.

Responsibilities

Conduct and interpret assessments, case management, career counseling and job placement with job seeking customers.
Contact, visit and consult with employers to assist with workforce needs including recruitment, training and retention and connect business to available services.
Promote recruitment from diverse workforce pools.
Direct and coordinate work activities including counseling, recruitment, and referral services.
Develop, design, oversee, and report on employment and training programs, monitoring procedures, surveys, and program performance data to maximize program effectiveness and efficiency and recommend program changes.
Write reports, respond to inquiries, document services and program activities and provide information.
Confer with local community groups and members to provide information on program goals and objectives.
Make presentations to small and large groups.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
Health Insurance Premium Credit (decreases employee-only premiums by 5%)
Dental Insurance (State pays 100% of employee-only dental premiums)
Retirement Plan (State contributes 14.06% of pay to MainePERS)
Gym Membership Reimbursement (up to $40 per month)
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness eligibility
Living Resources Program (employee assistance program)
Parental leave (42 consecutive calendar days of fully paid leave for welcoming a child)
Voluntary Deferred Compensation (MaineSaves 457(b) account)