EMPLOYMENT & TRAINING MANAGER

State of careers Rhode Island

23h•Onsite

About The Position

This position manages and directs a small field office or supervises an operation within the central office or a larger office, such as adjudication, claims clearance, or the claims counter. It may also assist in the management of a larger office or a section of the central office to ensure the effective delivery of employment and training services, unemployment insurance, or temporary disability insurance benefits to clients. The role involves planning, organizing, reviewing, and evaluating the work of technical and clerical staff.

Requirements

A working knowledge of placement, referral, and claims processing systems.
A working knowledge of The Rhode Island Employment Security, Temporary Disability Insurance and Job Training Partnership Acts and pertinent federal statutes.
A working knowledge of the principles of office management and supervision.
A familiarity with various industries and businesses, occupational requirements, and employment conditions in the state.
The ability to assess staffing needs.
The ability to read and understand complex directives, policies, or related documents.
Ability to maintain effective relationships with employers, clients, and the public.
The ability to resolve disputed claims which require interpretation of laws and precedent cases.
The ability to train, manage and evaluate the staff of a small office, or unit.
Graduation from a college of recognized standing with a bachelor’s degree in business or personnel administration or the behavioral or social sciences, or a closely related field.
Employment in a personnel generalist capacity involving recruitment, interviewing, coordinating training or educational activities, or handling employee insurance benefits, or performing closely related functions in a public or private organization with some responsibility for leading the work of others.
Any combination of education and experience that shall be substantially equivalent to the above education and experience.

Responsibilities

Processing initial and continued claims for unemployment insurance and temporary disability benefits.
Processing requests for training under the Job Training Partnership Act.
Interviewing, advising, referring, and assisting job applicants.
Conducting fact-finding interviews with clients in disputed cases and rendering decisions.
Maintaining office records and preparing input for required reports.
Accepting job orders from employers.
Communicating with the statewide job bank.
Establishing and maintaining good relations with employers, employment representatives, training providers, and related individuals and groups.
Performing direct client service functions as required.
Training employees in proper office procedures and good public relations.
Preparing regular management reports on office activity.