Employment Support Specialist

Talent Acquisition - Achev•Toronto, ON

5d•Hybrid

About The Position

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive. We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth. Join us in helping diverse Canadians and newcomers achieve their full potential! Achev’s latest Impact Report: www.Achev.ca SUMMARY As part of Employment Services (ES), the Employment Support Specialist helps individuals achieve their employment goals and conduct job searches within the Integrated Employment Services (IES) program. IES aims to provide comprehensive support that leads to sustainable employment. This includes individualized assistance with career exploration, goal setting, skills and interest assessments, interview preparation, and job readiness. The Employment Support Specialist may also offer job retention support for clients who need additional coaching and mentoring to maintain employment or advance in their careers. The role may require delivering some or all components of the IES model.

Requirements

University Degree or College Diploma in a related discipline
Extensive knowledge of Employment Services; must have 1-2 years’ experience in an ES role
Experience in delivering outcome-based employment services
Extensive experience with MLTSD’s Case Management System (EOIS CaMS)
Knowledge of Ministry Delivered Programs and related guidelines for administration (i.e. Better Jobs Ontario)
Minimum of 2 years’ demonstrated experience in some or all aspects of Job Search, Job Placement and Incentives or Job Retention including employment/coaching
Minimum of 2 years’ experience facilitating job search related sessions with knowledge of current job search techniques and assessment tools in a group setting to adult learners
Ability to learn new technology tools such as the Achev's parallel data management system (CETRA)
Demonstrated knowledge of LMI, job search techniques and recruitment and community resources, programs and services
Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs
Excellent interpersonal, communication and teamwork skills
Experience working in a fast paced and outcome-based environment
Goal oriented, highly organized, flexible and adaptable
Superior time management skills
Advanced skills in computer technology including Microsoft Office (Word, Excel, PowerPoint and Outlook) and on-line employment tools
Ability to deliver services in both official languages (English/French). Knowledge of other languages is considered an asset
Ability and willingness to work evenings, weekends or split shifts as necessary

Nice To Haves

Ability administer and interpret Level B tests /psychological instruments, Personality Dimensions, MBTI, COP System or Life Skills Certification would be an asset

Responsibilities

Facilitate structured and individualized support for conducting successful job search to individuals in a group and/or individual setting
Provide career exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short- and long-term career and employment goals in a group and/or individual setting
Facilitate an orientation to the workplace- rules and expectations of employers, rights and responsibilities of employers and Canadian workplace culture
Provide counselling and coaching in life skills that support successful employment
Support individuals for disclosure of disabilities that may affect employment participation
Provide support with the preparation of job search tools and strategies, including resumes and applications, interview techniques and coaching, Education and training options and current labour market information.
Provide support to clients in assessing their qualifications against job requirements
Provide information about and access to professional accreditation, language credentials and prior learning assessments
Support mentoring and coaching during the job search process
Provide support with referral and access to other services including, but not limited to education and training
Provide assistance to clients who require enhanced support, such as Job search, Mentoring, and or with job retention
Develop and offer Itinerant Employment Services within the local catchment area to new and existing partnerships.
Maintain up-to-date information on local labour market, community resources & referral protocols
Utilize the EOIS system, Service System Manager’s databases and internal OneClient system for tracking clients, conducting follow up and recording activities
Maintain Case Notes and documentation of client engagement, progress of completion of action items from individualized Employment Action Plans and documentation of client progress and results
Provide assistance to both Resource and Information and other areas of the IES delivery model as required
Ability to continue operations under a Remote Delivery Model, as and when required