Employment Support Professional III

MONARCH•Charlotte, NC

12d•$22•Hybrid

About The Position

The Employment Support Professional III is primarily responsible for supporting people to achieve their personal dreams and goals through obtaining and maintaining competitive employment within their community. This role involves helping individuals identify long-term employment goals, strengths, and personal factors relevant to their vocational aspirations. The position also requires assisting individuals with understanding benefit implications of earned income and making informed decisions about disclosing their mental health status to employers. The role emphasizes developing holistic interventions and coordinating services to support individuals with diverse needs, including those who are Deaf and Hard of Hearing, have Limited English Proficiency, or are blind and visually impaired. A significant portion of the role involves community-based work, including job development, task analysis, and providing direct support to individuals in their employment roles, as well as educating and supporting employers. The position also requires meeting placement and billing goals, maintaining documentation, and collaborating with various internal and external stakeholders.

Requirements

Bachelor Degree (Required)
Drivers License (Valid) - USA
Qualified Professional (QP) - Monarch-DSM
Experience working with adults with a mental health diagnosis, an intellectual/developmental disability, and/or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required
Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required
Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required
Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

Responsibilities

Help make dreams take flight through personal outcome measures, skills training, and the development of individualized dream plans for designated individuals.
Identify organizations Monarch can partner with to provide volunteer and/or employment opportunities to individuals. Nurture and maintain strong relationships with those organizations.
Support individuals to think about long-term employment goals, work history, strengths, personal culture, justice involvement, and other factors relative to the individual’s current vocational goal. Complete and update career profile for each individual with information from the person supported, mental health practitioners, and with permission, family members or past employers.
Assist individuals in learning how their benefits will be affected by earned income.
Discuss individuals’ preference for disclosure of psychiatric status to employers, including possible costs and benefits and specific information to be disclosed.
Develop holistic, integrated interventions.
Identify services, resources, and accommodations as needed to assist individuals who are Deaf and Hard of Hearing, those with Limited English Proficiency (LEP), and those who are blind and visually impaired.
Coordinate services and work with the individual and team in the development of an individual employment plan and plan updates.
Perform Job Development activities directed toward positions that are individualized to each person supported, following the principles and procedures of IPS.
Develop and implement task analysis for individual receiving services.
Perform activities that ensure the individual receiving services performs the job tasks to the employer’s satisfaction. This includes performing a participant’s actual job duties as necessary.
Provide individualized follow-along supports to assist individuals in maintaining employment.
Provide education and support to employers, as agreed upon by individuals supported, which may include negotiation job accommodations and follow-along contact with the employer.
Provide outreach services as necessary to individuals when they miss appointments using a variety of methods to discover what is interfering with the person’s employment plan.
Spends at least 65% or more of total scheduled work hours in the community performing job duties relative to the individuals on your caseload in meeting their employment plans.
Helps individuals with career development including finding jobs that are more desirable, helping individuals request raises and promotions, and helping with education and training programs that are available to the general public.
Meet individual placement and billing goals set by supervisor.
Demonstrate ability to alter schedule to meet demand of the position.
Complete all required documentation in a timely manner on persons supported as needed.
Communicate needs and progress of individual receiving services to all appropriate members of the team.
Provide, support, and assist individual receiving employment services to access transportation.
Assist and support the individual receiving employment services to access community resources.
Collaborate with outside behavioral health providers, families, natural supports, housing, transportation and other community service providers who support the individual.
Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
Demonstrate knowledge of emergency procedures and assist in crisis situations.
Complete all other relevant responsibilities as assigned by the supervisor.
Travel and driving may be required.