Employment Specialist
About The Position
At Capital Area Michigan Works! (CAMW!), we believe strong communities start with strong connections between employers and talent. CAMW! is a workforce development organization serving Clinton, Eaton, and Ingham counties, partnering with businesses to develop recruiting and retention strategies while helping job seekers access education, training, and career opportunities. As an Employment Specialist, you'll work directly with job seekers and employers, providing guidance on workforce resources, job search strategies, and talent connection services. If you're passionate about customer service and making a positive impact in your community, we'd love to hear from you.
Requirements
- High school diploma or equivalent required.
- At least 1 year of experience in business, human resources, case management, career/workforce development, or other area of social science is required.
- Experience using Microsoft Office (Excel, Word, and PowerPoint) and/or Google applications, databases, and websites is required.
- Excellent customer service skills in person and over the phone.
- Excellent oral and written communication skills.
- Working knowledge of workforce development programs and resources.
- Strong understanding of job search activities, community resources, labor market information, and career development.
- Strong proficiency in Google and Microsoft Suite and internet usage.
- Excellent attention to detail and accuracy.
- Strong problem-solving and time management skills.
- Ability to understand and work with diverse populations.
- Ability to adapt to workload fluctuations and prioritize multiple projects simultaneously.
- Ability to engage productively in conflicts that occur.
- Prolonged periods of sitting or standing at a desk and working on a computer.
- Physical activity that requires movement through the resource room to assist job seekers.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
- Must hear, write, and speak English well enough to effectively conduct business over the telephone, computer or face-to-face.
Nice To Haves
- Bilingual preferred (any language).
- Global Career Development Facilitator (GCDF) Certification is preferred.
Responsibilities
- Provides customer service to visitors, employers, and job seekers via telephone and in person.
- Assists job seekers and employers to effectively use the Pure Michigan Talent Connect website, including troubleshooting, problem solving and computer problems, and assisting customers with resumes, cover letters, and job search strategies.
- Registers job seekers for unemployment.
- Operates the re-employment program for Clinton, Eaton, and Ingham Counties.
- Navigates federal and state databases.
- Creates the monthly workshops calendar for the Ingham American Job Center, as applicable.
- Keeps events on the camw.org calendar up to date.
- Schedules and reserves rooms for individuals using the Service Center.
- Maintains resource information.
Benefits
- Employee Money Purchase Pension Plan at 25% of employee’s gross salary
- Health & Vision Insurance (90% employer-covered)
- Dental Insurance (100% employer-covered)
- Life & Accidental Death/Dismemberment Insurance
- Long-term Disability Insurance
- Optional deferred compensation retirement savings plan
- Optional supplemental insurance plans available through Aflac
- 19 PTO days per calendar year (accrued)
- 13 company-paid holidays per calendar year
- 1 Floating Holiday per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
