Employment Specialist 3: (WSS3) Sunnyside-Dual Language-Spanish/Hybrid

State of Washington•Yakima County – Sunnyside, WA

13h•Hybrid

About The Position

This is a Dual Language position requiring effective communication in Spanish, in person, via telephone, and in writing. The incumbent will deliver employment services at the WorkSource Center, assisting customers who are unemployed and need job search support, training, and assistance to find employment. Services will be provided both in-person and virtually. The role involves navigating multiple program areas including WorkFirst, Basic Food & Employment, Veterans Services, Reemployment Services and Eligibility Assessment (RESEA), and Workforce Innovation Opportunity Act. The ideal candidate is a dynamic and adaptable workforce development professional with a strong commitment to serving diverse communities, a deep understanding of integrated service delivery, and a passion for connecting job seekers with meaningful employment opportunities while supporting employers. This individual excels in providing customer-centered employment services, conducting assessments to identify training and employment pathways, and facilitating engaging orientations and workshops. They are detail-oriented and proficient in records management, ensuring compliance with agency and program procedures. Building and maintaining strong relationships with businesses, community partners, and service providers is key. The role requires a collaborative team player who contributes to regional service strategies and is committed to fostering innovation, continuity, and staff morale. A clear understanding of federal, state, and local policies and dedication to upholding agency performance standards are essential. The position emphasizes a proactive mindset and a customer-first approach.

Requirements

One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR Two years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work OR a combination of education and/or relevant experience.
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.
Employment Coaching Expertise: Ability to provide career guidance and training.
Workforce Development Knowledge: Proficiency in outlining employment options.
Employment Support and Referral Expertise: Ability to assess job seekers’ needs effectively.
Digital Literacy and Online Navigation Expertise: Ability to support job seekers in using web-based employment tools.
Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms.
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Must be able to communicate effectively in person, via telephone and in writing in Spanish.

Nice To Haves

Dual Language position.

Responsibilities

Provide routine, basic customer-centered employment services, including staff-assisted customer services, group and individual in-depth interviews, partial and full registrations, and reviews of job readiness, employment barriers, and customer needs.
Administer skill, interest, and aptitude tests using formal tools; identify employment and/or training goals; develop and monitor service plans; develop recommendations for continuous engagement.
Provide in-person services for customers at the front desk and resource room to greet and triage their job search, unemployment, or training needs.
Provide information about the full range of agency services and programs; direct customers to appropriate internal or external resources and/or support services; provide for continuous engagement.
Provide career and/or employment guidance and training information; refer customers to job search, training providers, and/or resources through WorkSource and/or partner services.
Perform records management functions in accordance with agency and local policy and procedures.
Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customers.
Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in management information systems.
Facilitate group or in-person orientations and workshops using in-person and virtual methods.
Facilitate general or program-related workshops and support group activities.
Facilitate customer orientation to WorkSource services.