Employment Services Technician 1/2 Flex (PCN 07-5603)

State of Alaska•Fairbanks, AK

8d•Onsite

About The Position

The Department of Labor and Workforce Development, Division of Employment and Training Services, is hiring an Employment Services Technician in Fairbanks. This flexibly staffed position is in the General Government Unit (GGU), Range 14/15, and serves job seekers, employers, and partner agencies. The role involves extensive public and staff contact by phone, email, video communication, and in person. The position administers the Jobs for Veterans State Grant (JVSG), Workforce Innovation and Opportunity Act (WIOA) programs, and the State Training and Employment Program (STEP), while providing outreach, referrals, training, and education. The Fairbanks Job Center is a team-centered professional environment focused on customer service. Training includes on-the-job learning with experienced staff, online video modules, and ongoing webinars. The position is based at the Fairbanks Regional Office Building in downtown Fairbanks. Regular travel by state vehicle is required, with occasional in-state and possible out-of-state travel. The employee must be able to access military bases and installations. This is a flexibly staffed role with the opportunity to advance from Employment Services Technician 1 to Level 2 after management determines the employee is performing adequately and has successfully completed Level 1 training. Applicants must be Alaska residents and possess a valid driver’s license.

Requirements

For Employment Services Technician Level 1: One year of experience in relevant work, such as providing employment or other public services, coordinating training, conducting skills assessments, making community-support referrals, assisting with applications for government assistance or benefits, explaining policies or services, resolving customer problems, calculating costs or benefits, preparing written materials, or entering information into data systems.
For Employment Services Technician Level 2: One year as an Employment Services Technician 1 with the State of Alaska or equivalent experience elsewhere; alternatively, two years of relevant experience of the types listed for Level 1.
Possess a valid driver’s license; proof is required before reporting for duty.
Meet Alaska residency requirements.
Be able to access military bases and installations.
Provide three professional references, including the most recent supervisor, and the last two performance evaluations (or two professional recommendation letters if evaluations are unavailable), along with a copy of a current valid driver’s license at interview.

Responsibilities

Provide services to job seekers, employers, and partner agencies through outreach, referrals, training, and education.
Administer the Jobs for Veterans State Grant (JVSG).
Administer Workforce Innovation and Opportunity Act (WIOA) programs.
Administer the State Training and Employment Program (STEP).