Career Guide (PCN 07-5375)

State of Alaska • Bethel, AK

12d • $14 • Hybrid

About The Position

The Employment Services Technician 1 (Career Guide) participates in strengthening Alaska’s workforce and encouraging economic development by providing career planning services to high school seniors in the Kuspuk and Lower Yukon School Districts. This position requires critical thinking skills, presentation and public speaking skills, problem solving skills, interpersonal and customer service skills, and independent work strategies while utilizing a variety of computer databases and software. The primary duties of this position include, but are not limited to: Facilitating youth-specific workshops on Resume Writing, Interviewing Skills/Mock Interviews, Soft Skills, Job Searching, and Labor Market Information Assisting youth with career exploration to enter the workforce, attend training or join the military, including providing one-on-one advising by traveling to assigned schools Planning and coordinating FAFSA nights for in-school youth and assisting with FAFSA completion Partnering with agencies, employers, schools, military recruiters, other Career Guides and counselors to provide culturally affirming mentorship to high school seniors. The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The YK Delta Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Requirements

• One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
• Possess a valid driver’s license.
• Alaska Residents Only

Nice To Haves

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Responsibilities

• Facilitating youth-specific workshops on Resume Writing, Interviewing Skills/Mock Interviews, Soft Skills, Job Searching, and Labor Market Information
• Assisting youth with career exploration to enter the workforce, attend training or join the military, including providing one-on-one advising by traveling to assigned schools
• Planning and coordinating FAFSA nights for in-school youth and assisting with FAFSA completion
• Partnering with agencies, employers, schools, military recruiters, other Career Guides and counselors to provide culturally affirming mentorship to high school seniors

Benefits

• On-the-job learning with seasoned staff
• Formal training via online video modules, ongoing webinar, monthly trainings and biweekly check-in meetings
• Annual multi-day training opportunities
• Generous paid leave
• Health benefits
• Comprehensive retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed