Employment Services Specialist 2026-02169

State of Wyoming•Worland, WY

6d•Hybrid

About The Position

Under general supervision, this role delivers responsive, customer-focused service to individuals by assessing their qualifications and connecting them with appropriate employment and training opportunities. The position also works directly with businesses to understand and meet their workforce needs, while promoting Department of Workforce Services programs and providing coordinated, solution-driven services that support both job seekers and employers.

Requirements

Bachelor's Degree (typically in Business or Human Services)
0-1 year of progressive work experience (typically in Business or Human Services)
Valid driver's license
Knowledge of state and federal statutes relative to employment and Agency programs.
Knowledge of departmental policies, customer service standards, and inter-agency protocols.
Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.
Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
Skills in public speaking, oral, written, and electronic communication, and record-keeping.
Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to actively listen to others to foster a positive exchange of information.

Nice To Haves

Case management experience
Experience working in state and federal programs
Customer service experience
Experience building and maintaining relationships with community partners
3-4 years of progressive work experience (typically in Business or Human Services) in lieu of a Bachelor's Degree

Responsibilities

Provide services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
Confers with employers to develop and fill employment and vocational training openings.
Refers applicants to employment or other community resources.
Assesses and evaluates client skills, education, and training.
Assists, directs, and counsels claimants and job applicants.
Interview, assess, and evaluate customers to meet employment, training, and vocational needs.
Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
Provides on-site visits to businesses to understand employer needs, operations, and job openings.
Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
Works with Program Staff to ensure compliance with Department of Labor case management standards.
Refers applicants to employers and follows up on the hiring process.
Provides excellent customer service to internal and external customers.
Provides employment services to people who may have significant barriers to employment.