Nome Job Center Manager (PCN 21-3082)
About The Position
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Manager 1 located in Nome. This position is a working supervisory position that manages the activities of the Nome Job Center by providing outreach of employment and training services to the local and surrounding communities. This includes planning, organizing, scheduling, and facilitating program functions. Employment Services Managers perform administrative and managerial assignments necessary for the delivery of federal and state entitlement and employment programs and services that assist individuals become self-sufficient and gain employment or reemployment, receive career support and training service, receive employment counseling, and/or assist business community market employment opportunities and maintain a viable workforce. Positions in this series perform a variety of duties such as supervising and managing program staff; planning, organizing, directing, and coordinating the delivery of program services; promoting utilization and understanding of program services; and coordinating program services with other public and private sector entities.
Requirements
- Competency in Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Competency in Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
- Competency in Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
- Competency in Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
- Any combination of progressively responsible experience providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; and/or locating and inputting information into data systems such as reservation, ticketing, or application systems.
- Alaska Residency Requirements
Nice To Haves
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
- Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.
Responsibilities
- Supervising and managing program staff
- Planning, organizing, directing, and coordinating the delivery of program services
- Promoting utilization and understanding of program services
- Coordinating program services with other public and private sector entities
- Providing outreach of employment and training services to the local and surrounding communities
- Planning, organizing, scheduling, and facilitating program functions
Benefits
- 12 paid holidays per year
- Generous paid leave accrual
- Comprehensive health benefits package
- Competitive retirement plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
