Valdez Job Center Manager (PCN 07-5115)

State of Alaska•Valdez, AK

10d•Onsite

About The Position

This recruitment is for an Employment Services Manager 1 located in Valdez. This is a working, non-supervisory position that manages the activities of the Valdez Job Center. The role involves providing outreach of employment and training services to the local and surrounding communities, including planning, organizing, scheduling, and facilitating program functions. Employment Services Managers perform administrative and managerial assignments necessary for the delivery of federal and state entitlement and employment programs and services. These services assist individuals in becoming self-sufficient, gaining employment or reemployment, receiving career support and training, obtaining employment counseling, and assisting the business community in marketing employment opportunities and maintaining a viable workforce. Positions in this series may also supervise and manage program staff, direct and coordinate program services, promote program utilization and understanding, and coordinate program services with other public and private sector entities.

Requirements

Possess a valid driver’s license.
Competencies in Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Competencies in Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Competencies in Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
Competencies in Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
Any combination of progressively responsible experience providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; and/or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Must meet Alaska Residency Requirements.
Must answer Supplemental Questions.
Must possess a valid driver’s license.

Nice To Haves

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

Responsibilities

Manages the activities of the Valdez Job Center.
Provides outreach of employment and training services to the local and surrounding communities.
Plans, organizes, schedules, and facilitates program functions.
Performs administrative and managerial assignments necessary for the delivery of federal and state entitlement and employment programs and services.
Assists individuals to become self-sufficient and gain employment or reemployment.
Facilitates career support and training services.
Provides employment counseling.
Assists the business community in marketing employment opportunities and maintaining a viable workforce.
Supervises and manages program staff (potential duty).
Directs and coordinates the delivery of program services (potential duty).
Promotes utilization and understanding of program services (potential duty).
Coordinates program services with other public and private sector entities (potential duty).