Employment Readiness Coach-3

ServiceSource, Inc • Arlington, VA

6d • Hybrid

About The Position

ServiceSource is seeking an Employment Readiness Specialist to deliver services to individuals in the Employment Readiness Program, supporting them to grow essential workplace skills. This role involves providing group-based supports in both classroom and community settings and completing documentation in compliance with funding partner and regulatory body requirements. ServiceSource is an organization dedicated to empowering people with disabilities and driving innovation.

Requirements

• High school diploma or General Educational Development (GED).
• One (1) year experience working with people with disabilities.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel.
• Must be eligible to be covered under the ServiceSource driver’s insurance.
• Must pass the online driving training, if eligible to drive.
• An energetic, compassionate, organized self-starter, and team player who can relate to people at all levels.
• Public speaking and training skills, with the ability to follow a curriculum, customize activities, and train and teach in a group setting in an engaging and informative manner.
• Ability to respond appropriately to sensitive inquiries or complaints.
• Ability to complete accurate and thorough daily notes and create and follow person-centered plans.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of employment transition supported employment, and job training issues for persons with disabilities.
• Knowledge of behavior intervention and crisis intervention counseling techniques and principles.
• Ability to read, analyze and interpret complex documents.
• Knowledge of Microsoft Office Suite, Internet, and email navigation with the ability to teach these skills to participants.
• Good writing skills - correct grammar, punctuation, and spelling.

Nice To Haves

• Bachelor’s degree in Human Services, Education, Marketing, or another related field.
• Experience providing supported employment services.
• Experience conducting training.
• Experience building partnerships with community organizations and employers.

Responsibilities

• Prepare and conduct engaging, relevant, and informative group sessions that support the skill growth of the participants in program.
• Support participants to engage in work experiences with community employers including informational interviews, shadowing, workplace tours, and volunteering.
• Seek feedback from participants and their support team regarding pre-employment transition services provided to learn satisfaction and to update curriculum topics and activities.
• Maintain positive partnerships with members of the participants’ support teams and other programs, resources, community partners and employers to support the success of individuals in the program.
• Complete required documentation and maintain files.
• Maintain familiarity and compliance with regulatory requirements, funding partners, and CARF (Commission on Accreditation of Rehabilitation Facilities).
• Collect, complete, and maintain required documentation, which may include billing reports, participant reports, and case notes, etc.
• Maintain accurate and detailed information regarding the supports provided, progress of the individual in achieving employment goals.
• Maintain case files and records to CARF standards. This includes completing and renewing annual releases, individual employment/service plans, and updating participant’s physical and electronic files.
• Provide counseling, behavior intervention, and crisis intervention, responding to the needs of the participants’ physical health, mental health, and safety.
• Ensure that the vocational and non-vocational needs of the individuals served are being met.
• Provide holistic and person-centered services.
• Coordinate and participate in Person-Centered Planning (PCP) process pertaining to the participant’s outcomes and support activities.
• Communicate with directors, supervisors, rehabilitation counselors, support coordinators, families, significant others and/or any others, regarding employment readiness activities and progress of participant with career exploration, soft skills building and work experiences.
• Provide support in areas of program design, development, and implementation.
• Transport participants to employment settings.
• Perform other related responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED