Employment Investigator

Commonwealth of Massachusetts•Worcester, MA

19d

About The Position

The Massachusetts Commission Against Discrimination (MCAD) is an independent state agency that enforces Massachusetts anti-discrimination laws. The Employment Investigator joins the Investigations Division and performs substantive investigative work focused on discrimination claims within the agency’s jurisdiction. The role investigates complaints, gathers evidence and facts concerning alleged noncompliance with laws, rules, and regulations, prepares dispositions recommending a finding, and monitors activities related to preventing discrimination. The Investigator manages an investigative caseload, completes investigations promptly, maintains current case files, and provides customer service to the public, parties, and constituents. The role collaborates with investigative and administrative colleagues, attorneys, and leadership, and performs related duties as needed.

Requirements

At least two years of full-time, or equivalent part-time, experience in investigatory, law enforcement, or regulatory administration work; or an equivalent combination of experience and qualifying education substitutions.
A Bachelor’s or higher degree may substitute for the required experience; education toward such a degree is prorated based on the proportion of requirements completed.

Responsibilities

Develop investigative plans and investigate discrimination complaints using available tools, including document review, interviews, interrogatories, document requests, on-site visits, and investigative conferences.
Review complaints filed online and assist potential filers as assigned.
Enter mail-in complaints into the agency’s Comprehensive Case Management System (CCMS), as assigned.
Contact complainants to obtain information needed to finalize complaints or make amendments before authorization for investigation.
Refer jurisdictional and novel issues for attorney review and make appropriate referrals for cases outside the Commission’s jurisdiction.
Manage an investigative caseload, complete investigations in a timely manner, and keep case files updated.
Conduct investigative conferences as necessary to hear allegations and responses, identify and request relevant evidence, and refer cases to mediation where appropriate.
Refer motions, jurisdictional questions, and other legal issues arising during investigations to the assigned attorney advisor.
Draft factually sound, well-reasoned investigative dispositions that summarize allegations and defenses, present relevant evidence, apply legal analysis, and recommend probable cause or lack of probable cause to the Attorney Advisor.
Identify cases suitable for early mediation and make referrals under established internal protocols.
Perform required administrative duties and prepare and submit related reports to the supervisor.
Provide excellent customer service and respond promptly to the public, parties, and constituents.
Collaborate with the Supervisor, Attorney Advisor(s), Investigator(s), administrative staff, Commission Counsel, the Director of Preliminary Investigations, and the Deputy Chief or Chief of Investigations on investigative duties.
Attend required trainings and perform other related duties based on the Commission’s needs.