NOC 12104 - Employment insurance and revenue officers

GreenTech Resources Worldwide Canada • Moose Jaw, SK

7d • CA$26 - CA$42

About The Position

Assess and adjudicate claims and revenue-related files to ensure compliance with program rules and policies. Conduct investigations, resolve discrepancies, and communicate outcomes to claimants and stakeholders.

Requirements

• Post-secondary diploma or degree in accounting, finance, business administration, social sciences, or a related field, or equivalent relevant experience.
• Experience in claims assessment, auditing, investigations, or a related analytical role involving financial review and decision making.
• Working knowledge of rules, regulations, and administrative processes related to benefits or revenue programs.
• Proficiency with office software and case management or database systems for record keeping and reporting.
• Strong verbal and written communication skills, including the ability to explain complex information clearly to diverse audiences.
• Ability to handle sensitive and confidential information professionally and willingness to undergo background checks as required.

Nice To Haves

• Analytical thinking and numerical aptitude for evaluating financial records and calculating entitlements.
• Attention to detail and accuracy in documentation, data entry, and case file management.
• Investigative skills, including interviewing techniques and evidence assessment.
• Customer service skills with patience and the ability to manage difficult or emotional interactions.
• Time management and organizational skills to prioritize a caseload and meet deadlines.
• Proficiency in using business software, electronic communications, and database systems.

Responsibilities

• Assess eligibility and process claims by verifying documentation, income records, and supporting evidence.
• Review financial records, payroll, tax and benefit data to identify discrepancies and determine entitlements or obligations.
• Conduct investigations into suspected overpayments or fraud, including evidence gathering and interviewing relevant parties.
• Calculate recoveries, arrange repayment plans, and coordinate with other agencies or departments for collection and enforcement actions.
• Provide clear guidance and information to claimants, employers, and stakeholders regarding program requirements, appeals, and obligations.
• Prepare and maintain detailed case files, reports, and statistical records using case management systems and databases.

Benefits

• competitive wages
• supportive work environment
• opportunities for growth
• training support
• other employer-specific benefits depending on the position and location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree