Employment Development Specialist for Richmond & Anson County

ServiceSource, Inc. • Fayetteville, NC

22d

About The Position

The Employment Development Specialist (EDS) provides Supported Employment, Work Adjustment Job Coaching, Community Based Assessment, and Long-Term Vocational Supports to individuals with disabilities in the community and on AbilityOne sites. The specialist works closely with Vocational Rehabilitation Counselors to achieve successful integrated job placements, mentors ServiceSource Employment Specialists, and serves as the point of contact with Vocational Rehabilitation for referrals.

The role manages an active caseload of 20–25 individuals through intake, job development and placement, training goals, stabilization, and successful closure. It also supports employers, coordinates with community partners and Vocational Rehabilitation, and completes required documentation, billing, training, and compliance activities. The position serves Richmond and Anson Counties.

Requirements

• At least two years of experience and/or training working with individuals with disabilities.
• Valid North Carolina driver's license, as required by state law, and/or access to reliable transportation for work-related travel.
• Eligible drivers must have a good motor vehicle record.
• Ability to establish and maintain effective working relationships with consumers, families, staff at all levels, and community agencies.
• Proficiency in Microsoft Office and ability to learn corporate-specific programs and software.
• Ability to pass a criminal background check, drug testing, and healthcare registry check.
• Excellent oral and verbal communication skills.
• Well-organized, self-directed, and able to work as part of a team.
• Ability to handle confidential and delicate matters diplomatically and understand organizational development goals.

Nice To Haves

• Qualified Professional or Associate Professional status in the Mental Health/Developmental Disabilities/Substance Abuse field.
• Bachelor’s degree in a Human Services field.
• American Sign Language or Sign Language Interpretation degree or certification.
• Certified Employment Support Professional (CESP) or Certified Individual Placement Support (CIPS) credential.

Responsibilities

• Manage an active caseload of 20–25 individuals, completing milestones for intake, job development and placement, training goals, stabilization, and successful closure.
• Complete Situational Assessments and Community Based Assessments.
• Access Long-Term Vocational Support funding through Alliance Health for individuals working after their Vocational Rehabilitation cases close.
• Maintain familiarity with requirements and compliance involving Medicaid, CARF, HIPAA, Vocational Rehabilitation audits, and AbilityOne.
• Use the VR BEAM billing system to track referrals, upload milestone documentation, track milestones and billings, and monitor revenue.
• Meet weekly with Employment Specialists to help schedule and map weekly job-coaching activities using an electronic calendar and review cases.
• Conduct quarterly surveys with employees, employers, and families to gather feedback on services and supports.
• Inform employers about tax credits for hiring people with disabilities and assist with required paperwork.
• Attend required ServiceSource, VR/Alliance, APSE, and other related trainings and conferences.
• Complete accurate and timely case notes for weekly billing; upload milestones in BEAM; and submit time and expenses in Workday.
• Complete vehicle inspection and mileage logs and comply with HIPAA requirements when carrying confidential consumer information.
• Complete yearly trainings face-to-face or in Workday.
• Understand and use the SETWORKS electronic system as required.
• Attend monthly staffing meetings with Vocational Rehabilitation.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution, subject to the plan’s terms.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed