Employment Development Specialist for Richmond & Anson County

ServiceSource • Fayetteville, NC

20d

About The Position

The Employment Development Specialist (EDS) provides Supported Employment, Work Adjustment Job Coaching, Community Based Assessments, and Long-Term Vocational Supports to individuals with disabilities in community settings and on AbilityOne sites. The position works closely with Vocational Rehabilitation (VR) Counselors to support successful integrated job placements, serves as the VR referral point of contact, and provides guidance and mentoring to Employment Specialists. The EDS manages an active caseload of 20–25 individuals and completes milestones from intake and job development through training, stabilization, and case closure.

The role includes coordinating job coaching, maintaining required records and billing documentation, ensuring compliance with applicable program and privacy requirements, and collaborating with consumers, families, employers, VR, and community agencies. Work takes place in a usually quiet environment and involves travel for work-related duties.

Requirements

• Two years of experience and/or training working with individuals with disabilities.
• Valid North Carolina driver license, as required by state law, and/or access to reliable transportation for work-related travel.
• Eligible drivers must have a good motor vehicle record.
• Ability to establish and maintain effective working relationships with consumers, families, staff at all levels, and community agencies.
• Proficiency in Microsoft Office and ability to learn corporate-specific programs and software.
• Must pass a criminal background check, drug testing, and healthcare registry check.
• Excellent oral and verbal communication skills.
• Well-organized, self-directed, and a team player.
• Ability to handle confidential and delicate matters with diplomacy and understand the organization’s broader development goals.
• Ability to frequently stand, walk, sit, use hands to handle or feel, reach, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; and frequently lift or move up to 25 pounds.
• Close vision, distance vision, depth perception, and ability to adjust focus.

Nice To Haves

• Qualified Professional or Associate Professional status within the Mental Health/Developmental Disabilities/Substance Abuse field.
• Bachelor’s degree in a Human Services field.
• American Sign Language or Sign Language Interpretation degree or certification.
• Certified Employment Support Professional (CESP) or Certified Individual Placement Support (CIPS) credential.

Responsibilities

• Manage an active caseload of 20–25 individuals and complete milestones for intake, job development and placement, training goals, stabilization, and successful closure.
• Complete Situational Assessments and Community Based Assessments.
• Access Long-Term Vocational Support funding through Alliance Health for individuals working after VR case closure.
• Maintain familiarity with compliance requirements for Medicaid, CARF, HIPAA, VR audits, and AbilityOne.
• Track referrals, upload milestone documentation, and track milestones, billings, and revenue in the VR BEAM billing system.
• Meet weekly with Employment Specialists to coordinate job-coaching schedules and review cases.
• Conduct quarterly surveys with employees, employers, and families to gather feedback about services and supports.
• Inform employers about tax credits for hiring people with disabilities and assist with required paperwork.
• Attend required ServiceSource, VR/Alliance, APSE, and other relevant trainings and conferences.
• Complete accurate and timely case notes for weekly billing, upload milestones in BEAM, and submit time and expenses in Workday.
• Complete vehicle inspection and mileage logs and follow HIPAA requirements when carrying confidential consumer information.
• Ensure yearly trainings are completed face-to-face or in Workday.
• Understand and use the SETWORKS electronic system as required.
• Attend monthly staffing meetings with VR.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases with tenure.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed