Employment Counselor

State of Utah Office of the Governor • Taylorsville, UT

6d • Onsite

About The Position

The Workforce Development Division (WDD) at the Department of Workforce Services (DWS) is looking for skilled and motivated individuals to fill an Employment Counselor I position. This role involves working with diverse populations to help individuals discover their potential and abilities, while advocating for their self-sufficiency. Employment Counselors will utilize a wide variety of programs and services to assist individuals, families, and youth. They will work with people one-on-one or in groups to set career and educational goals and identify and resolve barriers that stand in the way of meeting those goals. Formal training will be provided in conducting assessments, work-ready evaluations, providing support services and resources, learning community partner resources and referrals, and accessing and interpreting labor market information and employer needs. Monitoring of customer progress and documentation will be done in the Department's online case management software program. This position may be filled as an Employment Counselor II for an internal applicant, depending on qualifications.

Requirements

• Must successfully pass a criminal history check.

Nice To Haves

• This position may be filled as an Employment Counselor II for an internal applicant, depending on qualifications.

Responsibilities

• Deliver a broad range of services to assist case-managed customers, unemployed and underemployed job seekers, the general public, and their families.
• Help resolve barriers and increase customers' skills to obtain and maintain employment and education that leads to self-sufficiency.
• Provide career, occupational, and educational counseling to empower customers to increase their income and break the cycle of poverty.
• Assess customers and their families to identify barriers to self-sufficiency, employment, training, and income goals; and provide necessary resources and support to resolve barriers.
• Utilize motivational interviewing techniques to complete assessments and evaluations for goal planning and barrier resolution, creating a supportive environment.
• Develop employment plans and goals with activities leading to achieving goals and/or work readiness, monitoring and evaluating progress.
• Utilize labor market information, local resources, and referrals to community partners and employers to assist customers in meeting their goals.
• Assess needs and educate customers about DWS programs, policies, and services, helping them access temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care, and Unemployment Insurance).
• Conduct home visits when needed to establish relationships, increase rapport, problem-solve, engage, or re-engage the customer.
• Assist customers with resume creation, networking, mock interviewing, and job searching with technology.
• Ensure program compliance and appropriate use of public resources.
• Understand and implement program-specific policies, procedures, case management techniques, career counseling, and available Division and community partner resources.
• Provide employment retention support and resources.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed