Employment Counselor

Arizona Department of Administration•Prescott Valley, AZ

16h•Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as an Employment Counselor with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment-related services to engage, advise, prepare, and match job seekers with Arizona businesses. Services are provided through 1:1 or group interactions and may include client-facing, virtual/digital, or telephonic means. The role requires utilizing a business methodology that drives continuous improvement. Depending on the population served, the position may require working in various client gathering locations, housing or farm locations, rural remote areas of the state, correctional facilities, and potentially outside of traditional 8-5 work hours.

Requirements

Knowledge in Labor Market Information and In-demand Industries and Occupations.
Knowledge in interviewing techniques, assessment tools and strategies and transferable skills.
Knowledge in social, cultural, and economic conditions that impact the populations and area(s) served.
Skilled in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
Skilled in written and verbal communication, including public speaking, presentation, and interviewing.
Skilled in adapting to changing circumstances, staff and clients’ needs, and working with interruptions.
Proficiency in Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, and Department of Administration rules, policies, and procedures.
Ability to plan and organize work in accordance with Division priorities and time management methodology.
Ability to work effectively independently and as a member of diverse teams.
Ability to work with clients of diverse backgrounds.

Nice To Haves

Experience working with farmworkers, refugees, and veterans (depending on assignment).
Service-connected disabled veteran with other than a dishonorable discharge (depending on assignment).

Responsibilities

Perform outreach and case management functions such as assessing skills, abilities, work history, employment barriers and career interests, retention follow up.
Develop employment plans and determine eligibility for services.
Provide information on Labor Market, In-Demand industries, and occupations.
Identify and coordinate with formal and informal resources to remove barriers, develop skills, and achieve certifications.
Use databases to register & refer job seekers.
Complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
Provide customer service and program information to job seekers, colleagues, and the business community.
Maintain positive working relationships with local partners, community organizations and other agency personnel.
Resolution of customer issues and complaints.
Utilization of veteran priority of service (VPOS) for veteran clients (as applicable).

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities