Employment Consultant

BUSY Cloud HR • Cleveland, OH

5d • Onsite

About The Position

The Employment Consultant works in BUSY At Work’s Workforce Australia GEN Contract, providing pre-employment support to improve customers’ work-readiness and help them move into sustainable work or education. The role involves assessing customers’ barriers, providing direction and support, and helping them find appropriate and sustainable employment. The consultant engages and refers job-ready participants to the Recruitment Partner and connects customers with community organisations to address barriers. They also support job-search activities, including interview coaching, budgeting, resume preparation, and matching participants with current vacancies. The position is based at the Cleveland Office and is full-time, fixed-term until June 2027, with the possibility of extension. Standard hours are 8:30 a.m.–5:00 p.m., Monday to Friday.

Requirements

• Demonstrated experience creating development plans and following up on progress.
• Excellent verbal and written communication skills, with the ability to adapt communication style to the audience.
• High level of computer literacy.
• Ability to obtain a Blue Card and National Police Check with no outcomes.

Nice To Haves

• Relevant tertiary qualifications or equivalent experience in coaching and mentoring or a similar sector.

Responsibilities

• Create detailed action plans that establish customers’ employment and lifestyle goals.
• Motivate and empower customers through their employment journey.
• Identify and develop customer capability and facilitate appropriate referrals.
• Maintain regular contact with customers and provide ongoing support.
• Lead self-guided workshops to educate the community.
• Record all actions within required timeframes and maintain schedules with documentary evidence.
• Conduct assessments to identify barriers and provide direction and support toward appropriate, sustainable employment.
• Engage and refer job-ready participants to the Recruitment Partner.
• Refer customers to community organisations to help address barriers.
• Support customers with job-search activities, including interview coaching, budgeting, and resume preparation.
• Match participants to current vacancies.

Benefits

• Competitive salary of approximately $77,000 plus superannuation and an achievable bonus.
• Generous bonus incentive plans.
• Three additional paid annual leave days for the Christmas closure.
• Clear pathways for internal advancement.
• Dedicated training budget for personal and professional growth.
• BUSY Benefits program with retail discounts and access to Fitness Passport.
• Employee Assistance Program with the Sonder Wellbeing App.
• Opportunity to make a genuine impact on people’s lives.
• Work as part of a team while working autonomously with clients.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed