Employment Coach - Transitional Jobs Program (TJ)

UMOS • Oshkosh, WI

1d

About The Position

The Employment Coach for UMOS’ Transitional Jobs (TJ) Program recruits participants and pre-screens them for eligibility, conducts orientations and job-readiness activities, assesses participants, and develops joint employment plans. The role places eligible participants at subsidized-employment host worksites and manages a participant caseload, ensuring files and case documentation comply with program policies and UMOS procedures.

The Employment Coach develops relationships with potential and existing host worksites, evaluates worksites for safety and alignment with participants’ career goals, and secures worksite agreements. The role serves as a liaison between host worksites and UMOS, helps address customer-service and retention issues, coordinates payroll information with the Quality Assurance Team, and supports worksite job-description development and slot tracking. The coach also refers participants to essential services and works with collaborating organizations to connect participants with suitable worksites.

The hourly pay range is $18.80–$23.10, depending on experience. Employment is contingent on successfully completing a criminal background check before starting.

Requirements

• Associate degree or two years of college-level work in Social Work, Human Services, Marketing, or Business; relevant experience may substitute for some educational requirements, and vice versa.
• Three or more years of professional experience.
• Knowledge of case-management policies and procedures, employer marketing, job development, and job placement.
• Strong written and oral communication and presentation skills, and the ability to meet agency goals.
• Proficiency with a personal computer and Microsoft Word, PowerPoint, Excel, and Outlook in recent versions, such as Office 365 or Office 2016 and higher.
• Awareness, knowledge, and sensitivity to the socioeconomic and culturally diverse backgrounds of the populations served.
• Must have a car, a valid Wisconsin driver’s license, and adequate automobile liability insurance.
• Ability to travel and work irregular hours.
• Successful completion of a criminal background check before employment.

Responsibilities

• Recruit program participants and pre-screen them for program eligibility.
• Conduct TJ worker orientations and job-readiness activities before subsidized employment placement.
• Assess participants and develop joint employment plans with them.
• Place eligible participants at TJ host worksites.
• Manage a caseload and ensure participant files comply with TMJ/TJ program policies and UMOS standard operating procedures.
• Refer participants to programs offering essential services, such as housing, driver’s license reinstatement, and child support services.
• Identify nonprofit and for-profit companies, including community-based organizations, that could serve as TJ host worksites.
• Evaluate host worksites to ensure they are safe, provide value, and enable workers to learn skills aligned with career goals.
• Secure agreements with host worksites that specify obligations, prevent displacement of regular employees, and require grievance procedures.
• Serve as a liaison between host worksites and UMOS to resolve customer-service and participant-retention issues.
• Work with the TMJ/TJ Quality Assurance Team to ensure payroll information is collected and recorded accurately and on time.
• Cultivate long-term relationships with existing and potential employers that may serve as TJ worksites.
• Help host worksites develop job descriptions, maintain a database of worksite slots and descriptions, and share that information with the Works Program Manager.
• Work with collaborating entities to connect TJ workers to externally developed worksites, when appropriate.
• Provide case notes and retention progress notes to Quality Assurance staff in a timely manner.

Benefits

• Paid time off that increases with years of service.
• 15 paid holidays annually.
• Health, dental, vision, life, short- and long-term disability, and accidental death and dismemberment insurance.
• Health Savings Account or Flexible Spending Account options.
• Employee assistance program and other well-being support services.
• 401(k) and Roth IRA retirement plan options.
• For employees participating in the 401(k) Retirement Plan, UMOS contributes at least 3% of eligible compensation annually.
• Opportunity to earn up to $3,000 in incentive pay during the first year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree