Employment Case Manager

Providence Housing Authority•Providence, RI

About The Position

To support residents in Public Housing in achieving their education, job training, employment and financial stability goals. Provide high-touch, individualized case management to participants over the course of the initiative.

Requirements

At least two years’ experience in job training, career coaching, job development, community organizing, conflict resolution and mediation
Familiarity with case management database systems
Proven experience in administering formal and informal career and vocational assessments
An understanding of low income and/or public housing issues, required
Solid knowledge of skill sets related to work training programs and the workplace
Strong written and oral communication skills
Working knowledge of adult education and job training resources available within the community
Working knowledge of Microsoft Word, Excel, Outlook, and database programs
Ability to work independently and with a team and be flexible in accepting change
Ability to establish and maintain effective working relationships with associates
Knowledge of preparation of both narrative and numerical reports
Skill in organizing and managing diverse responsibilities simultaneously
Ability to relate to and interact with mixed populations of residents in low and moderate income housing settings
Ability to receive and apply enlightened techniques and skilled practices in addressing the needs of the above populations
Valid driver’s license (Class O) unrestricted except for corrective lenses, required
Ability to maintain confidentiality in all assignments

Nice To Haves

Bi-lingual skills preferred – fluency in Spanish to include speaking, reading and writing

Responsibilities

Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to clients, assisting PHA residents with employment services:
Conduct intake and administer career and vocation assessments;
Develop and monitor progress on Individual Service and Training Plans (ISTP);
Research, adapt and develop comprehensive career exploration and employment readiness curricula to include resume/cover letter preparation, interviewing and other soft skills, job search strategies;
Teach career exploration and employment readiness classes to youth and adults;
Liaise with teachers and other agencies to ensure participants receive ESL, GED, literacy, and other pre-employment instruction;
Refer clients to appropriate PHA and/or partner provided education or training program – remain actively involved to ensure partner is providing high-quality training;
Assist clients in obtaining internships, job shadowing and mentoring opportunities;
Follow-up with clients to ensure success, employment retention, and address needs for further development/coaching and/or support services;
Refer clients to appropriate PHA and/or partner work-enabling supportive services (child care, behavioral health services, etc.) – remain actively involved to ensure partner is providing high-quality services;
Document all client progress in the case management databases;
Maintain confidentiality of client information, processes and data;
Meet regularly with Resident Services Department (RSD) and other PHA staff for program development and event planning (i.e. annual Community Job Fair) and to monitor and evaluate program success;
Communicate regularly with community partners, service providers, employers and PHA directors;
Attend trainings related to professional and/or program development, as required;
Represent the Resident Services Department on various boards, committees, councils as assigned.