Employment Case Manager

Assets•Anchorage, AK

22h•Onsite

About The Position

In accordance with Assets, Inc. core values and mission, the Employment Case Manager (ECM) leads efforts in developing and maintaining quality systems that result in improved support services provided to individuals experiencing disabilities in community based employment and the Contracts Department employment. This position provides service coordination, direct/indirect support, job development, job placement, and on the job coaching to individuals experiencing developmental disabilities and/or mental illness. This position ensures compliance and quality of client services and budgets, teaches and mentors Job Coaches and Contract Site personnel on a variety of employment support services techniques/methods, advocates for served individuals, and provides individually determined support services/job coaching. This position works in a professional manner with community businesses, service providers, team members, parents and / or guardians, and the individuals who are receiving employment services. This position may require de-escalating verbally or physically aggressive individuals according to identified procedures and individual client protocols.

Requirements

High School Diploma or GED required.
Associate degree (A.A.) or 2 years college course work in human services or related field; and Two (2) years experience providing direct services and case management to people with developmental disabilities and/or mental illnesses; OR equivalent combination of education and experience required.
Must have an insured vehicle and current Alaska driver’s license (with no or low points).
Must be able to pass a criminal background check under state regulations.
Must have a National Certificate in Employment Services or obtain one within 6 months of employment.
Must provide copy of driving record, proof of insurance and proof of educational credentials (if applicable) at time of hire.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write professional documents and correspondence.
Ability to speak effectively with groups, customers and business peers.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar and pie graphs.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Previous supervisory experience and/or training strongly preferred.
Competent use of e-mail, MS Word, MS Excel, MS Access, and e-file management.
Excellent verbal and written communication skills.
Previous experience providing direct care and/or case management in an employment setting preferred.
Able to effectively teach/train and mentor others.
Able to give clear directions and guidelines to team members.
Able to multi-task in a fast paced environment.
Ability to work professionally and collaboratively with a team to provide quality service to individuals experiencing developmental or mental illnesses.
Must demonstrate an understanding of boundaries and is able to establish and maintain therapeutic relationship boundaries with the served individual
General knowledge of mental illnesses and/or developmental disabilities.
Ability to effectively advocate for individuals served by Assets.
Ability to resolve conflicts and be open to supervision and feedback from others with resultant behavioral changes.

Responsibilities

Adheres to and demonstrates Assets, Inc. core values, mission, policies, and compliance plan in the performance of all aspects of this position.
As part of a team, the ECM provides service oversight and service coordination for persons supported by the team.
Effectively supporting individuals in achieving their treatment plan objectives.
Participating in problem solving, team development and professional growth.
Providing input and contributing to the formulation and development of individual treatment plans and their review.
Coordinating off-site activities necessary for job retention, including ancillary services and transportation.
Effectively advocating for individuals served.
Facilitating issue oriented treatment team meetings.
Evaluating plan implementation and effectiveness of services.
Recommends service adjustments through the plan review process.
Comfortable with sales / networking (building relationships) and making in person presentations with prospective employers.
Conducting face to face appointments / meetings with employers.
Answers employer questions and / or concerns in a positive manner.
Serves as a consultant and resource to employers in the community.
Provides quality control oversight and coordinates support services in community based employment settings as well as the Assets’ Contracts Department according to company/departmental guidelines and standards.
Assists in establishing/revising and maintaining quality standards of support services.
Regularly visits contract sites/community based employment sites to observe served individuals and measure their performance/progress; as well as to observe the support services delivered by staff.
Evaluates site efficiency of client worker teaching strategies and recommends adjustments to site support personnel, Job Coach and Contract Associates.
Helps the served individual and the support personnel with issues of job performance.
Trouble shoots and brainstorms through effective communication to solve team/site and client performance barriers as they arise.
Provides training, coaching and mentoring to support personnel in a variety of support related tasks including note writing, tasks analysis and training techniques.
Motivates staff to provide best practices in supported employment.
Maintains awareness of established supported employment goals.
Develops and implements Individual Support Plans (ISP) for individuals receiving on-going, long term support, including: Quantifying assessment information needed for identifying goals or support areas.
Coordinating treatment planning and the review process as part of the support team.
Writing plans and developing data collection systems, ensure plans are submitted in accordance with the plan dates (reviews/annually).
Quantifying raw data and determining appropriate adjustments to support plans and/or data collection systems.
Evaluating plan implementation and effectiveness of services.
Recommends service adjustments through the plan review process.
Regularly provides direct individual supports, training and job coaching to supported clients as requested.
Performs and models direct work skills as necessary or as requested by the Employment Services Coordinator.
Maintains effective interactions with team coordinators, and clinicians.
Completes and submits required documents/forms in a timely manner and according to company/departmental procedures.
Develops and maintains professional internal and external relationships, including: Effective interactions and communications with persons receiving support, their families and their support team members (project managers, site personnel, case managers, team coordinators, etc.).
Interactions with interagency personnel and co-workers.
Effectively communicating with all team members and participating in regularly scheduled team meetings and support team meetings.
Uses crisis prevention, intervention and de-escalation techniques according to identified procedures and individual client/site protocols.
Actively participates in regularly scheduled site meetings and support team meetings.
Attends departmental/company wide meetings as requested.
Completes required training and participates in on-going professional training.
Provides back-up support for team members, including working a flexible / varied schedule as needed.
Must be willing to work a flexible shift to include weekends and evenings.
Performs other tasks as assigned by supervisory personnel.