Employer Support Specialist

Utah Retirement Systems•Salt Lake City, UT

2d•Onsite

About The Position

Utah Retirement Systems provides retirement benefits for more than 250,000 Utah public employees, including teachers, firefighters, police officers, and others who serve their communities. URS administers eight pension systems and four retirement savings plans, providing financial security and peace of mind for thousands of Utah families. URS is a dynamic, complex enterprise that requires collaboration from talented employees across a diverse range of fields. We take pride in maintaining a positive team environment and excellent work-life balance. We offer a competitive salary, and our benefits far exceed what most modern employers offer.

Requirements

High School diploma plus four (4) years of experience in accounting, bookkeeping, business administration, financial industry customer service, communication or related field; or similar progressively responsible experience, or an equivalent combination of education and experience.
Computer operations and data control functions.
Microsoft Office Suite, including moderate knowledge of Excel to use, create, and balance spreadsheets and templates.
Understanding URS business system functions.
Working knowledge of: Add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
Compute rate, ratio, and percent.
Calculate installment loan payments, payments of incorrect rates, incorrect retirement contributions, and post-retired amortization rates.
Generally accepted accounting principles.
Excellent communication skills: Write reports, business correspondence, and procedure manuals.
Present information and respond to questions from members and employer groups.
Working knowledge of organizational communication.
Business and technical writing.
Customer service and communication techniques.
Problem solving skills.
Utilize methods and standards for project control.
Documentation procedures.
Attention to detail.
Understand retirement system processes related to various retirement programs (both Defined Benefit and Defined Contribution plans), i.e. fire, public safety, schools, judges, public employee; eligibility qualifications for retirement system enrollment as outlined in Utah Code Title 49.
Ability to read, analyze, and interpret complicated insurance policy materials.
Follow written and verbal instructions.
Prioritize work.
Perform within deadlines.
Work well in a team environment as well as independently.
Promote a team atmosphere.
Multi-task by handling a variety of duties in a timely and efficient manner.
Follow through with assignments.
Deal effectively with stress caused by workload and time deadlines.
Must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.

Responsibilities

Responds to employer questions regarding employer profiles and online information including authorizations, viewing access rights, site navigation, and tools.
Researches and responds to questions from employers regarding employer account balances and member accounts including balances, contributions, years of service, etc.
Works as a cross-functional partner with Finance on applicable employer penalties and credits.
Educates employers on identifying and correcting various reporting errors on employer uploaded payroll files.
Performs substantial equivalency reviews of employer long-term disability policies and assists with the setup of employer benefit protection contracts.
Collects exemption forms from employers, reviews the forms with management to ensure they are valid, and updates member profiles.
Assists with the public safety job description review process.
Manages the collection of employer contribution pickup election documents and assists management in reviewing the documents for accuracy.
Assists management and other URS staff members with the employer onboarding process.
Assists with the collection and management of Peace Officer Standards and Training (POST) certifications.
Assists with annual employer data validation and review processes.
Provides Business Process Management (BPM) case support.
Maintains communication with and provides support to employer contacts through reports, telephone contact, and personal correspondence. Provides resolution to employer payroll file submission questions and problems.
Monitors and promotes the timely receipt of contribution information and payments. Generates and reviews employer contribution delinquency reports to identify needs.
Researches problems and errors related to defined benefit and defined contribution reports, payments, and production processes.
Maintains and updates retirement account data, processes a variety of financial transactions, and coordinates communication with employers and members to ensure accurate and timely recordkeeping.
Generates correspondence requesting various types of information from members, retirees, and participating employers to expedite the processing of various account actions, changes, adjustments, etc. Communicates final disposition of requests and account actions taken and performs telephone follow-up.
Interacts with the Savings Plans Department to produce quarterly defined contribution statements and with the Retirement Benefits Department to produce annual defined benefit statements.
Identifies problems with computer system applications. Requests and recommends solutions and/or improvements. Participates in round tabling and training sessions to develop more effective personal, group, and operational systems.
Researches and resolves installment payment problems and discrepancies.
Participates with other staff members in special projects to resolve payroll file submission problems.
Assists with the training of staff members. Participates in discussion and training sessions to develop more effective personal and team goals.
Maintains regular and reliable attendance.
Maintains strict confidentiality.
Performs other related duties as required.