Employer Solutions Systems and Process Manager
About The Position
We are seeking a strategic, systems-minded problem solver to help shape how our go-to-market organization operates across process and technology. This role will serve as a key partner to the Director of Employer Solutions Technology & Architecture, working across Sales, Customer Success, Marketing, Finance, and Technology to understand current-state processes, identify opportunities for improvement, translate business needs into system requirements, design scalable future-state solutions, and support cross-functional technology initiatives. The ideal candidate combines business process improvement, technology curiosity, systems thinking, and project management skills. They are comfortable moving from an ambiguous business problem to a clearly defined process and solution strategy.
Requirements
- 5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or a related discipline.
- Demonstrated experience analyzing and redesigning complex, cross-functional business processes.
- Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts.
- Experience working within the Salesforce ecosystem and familiarity with how CRM data models, automation, integrations, and adjacent GTM platforms work together.
- Experience leading complex technology implementations or transformation programs involving multiple business and technical teams.
- Ability to translate between business and technical audiences and constructively challenge both business requirements and proposed technical solutions.
- Curiosity about AI and emerging enterprise technology and how it can be applied to business problems.
- Strong problem-solving, facilitation, documentation, and communication skills.
Responsibilities
- Lead discovery, documentation, and improvement of complex end-to-end GTM processes, identifying pain points, root causes, unnecessary complexity, and opportunities for automation.
- Help design future-state business processes and translate business objectives into scalable system capabilities and solution requirements.
- Serve as a cross-functional systems integrator, evaluating how processes, platforms, data, and integrations work together across the GTM technology ecosystem.
- Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, and other teams to develop cohesive solutions and understand tradeoffs and downstream impacts.
- Support and coordinate cross-functional technology initiatives such as CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives.
- Identify and prioritize opportunities to apply AI, automation, and emerging technologies to improve productivity, decision-making, and employee experiences.
- Develop clear process maps, capability requirements, solution documentation, and decision frameworks.
- Partner with Business Analysts and technical delivery teams to ensure detailed requirements and implementation decisions remain aligned to business outcomes.
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- Well-being perks and activities, surprise swag, regular community celebration
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
